What are the responsibilities and job description for the DR Customer Care position at Support Services Group?
Location: Santiago de los Caballeros, Dominican Republic.
Join Our Talent Network for Customer Service Roles
If you’ve ever worked in a call center, retail store, pharmacy, bank, or any job where people asked you for help — we want to hear from you.
We’re building a talent pool for upcoming customer service opportunities. If you’re comfortable talking to clients, solving problems, and staying calm under pressure, this might be the right fit for you.
What You’ll Do
As a Customer Service Representative, your role may include:
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Answering inbound or outbound calls, chats, or emails from customers
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Following scripts to deliver consistent, high-quality service
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Resolving questions related to products, billing, or technical support
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Recording all customer interactions using CRM tools
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Handling complaints and de-escalating issues with empathy
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Verifying and clarifying information with customers
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Promoting additional products or services when appropriate
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Contributing to a team-focused, goal-driven environment
What We’re Looking For
We value real-world experience. If you’ve worked in customer-facing roles and enjoy helping others, we encourage you to apply. Ideal candidates have:
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Experience in customer service, retail, sales, or BPO/call center environments
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Job titles like agente, asistente, CSR, vendedora, or promotora
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Worked for companies like Teleperformance, Synergies, UNO, CCD, VoiceTeam, SSG, or similar
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Strong communication skills in both spoken and written English
What You Bring
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Excellent communication, listening, and problem-solving skills
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Typing speed and multitasking ability
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Basic knowledge of Microsoft Office and CRM platforms (like Zendesk, Salesforce, or Five9)
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Ability to stay calm and professional under pressure
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Strong attention to detail and organizational skills
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Flexibility to work inbound or outbound roles and follow scripts while staying natural
Nice to Have
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Experience resolving technical issues, billing questions, or handling escalations
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Ability to upsell or promote additional services
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Supportive of team goals and open to training and feedback
Your Experience Matters
We know that great service skills don’t always show up on paper. If you’ve been the person others count on — at work, with customers, or in high-pressure situations — we believe you have something valuable to offer.
Join our talent network and be considered for future roles as they open.
Salary : $210 - $300