Family Resource Specialist

About Us

Support for Families of Children with Disabilities is a $5 million nonprofit serving the San Francisco Bay Area with a team of 40 dedicated staff. We are united in our commitment to helping children with disabilities, complex medical needs, learning differences, and developmental concerns get the services and supports they need to thrive. We partner with families, providers, and systems to ensure every child has the opportunity to reach their full potential.

We are a collaborative, mission-driven organization that values compassion, curiosity, and continuous learning. We are committed to building a team that reflects the communities we serve.

Position Description

The Family Resource Specialist (FRS) provides family-centered, peer-based support to caregivers of children with disabilities, complex medical needs, or developmental concerns (including children without a formal diagnosis). The FRS helps families understand their rights, access services, build advocacy skills, and connect to community resources while maintaining accurate documentation and strong collaborative partnerships.

Key Responsibilities

Family Support & Service Navigation

• Provide families with accurate information about available services, programs, and systems of care.
• Educate families about relevant laws and processes (e.g., IDEA, Lanterman Act).
• Assist caregivers in understanding their child’s diagnosis, developmental needs, and service options.
• Assess family needs and eligibility and coordinate referrals.
• Provide ongoing follow-up to ensure successful connections to services.
• Offer peer support using lived experience and culturally responsive engagement.

Collaboration & Outreach

• Consult with service providers regarding referrals and community resources.
• Support families during meetings with schools, medical providers, and agencies.
• Build and maintain partnerships with community agencies.
• Conduct outreach to neighborhood agencies.
• Facilitate peer groups, workshops, trainings, and community events.

Administrative & Organizational

• Collect, enter, and maintain accurate service data in data system in a timely manner.
• Maintain confidentiality of client information.
• Assist with translation and proofreading materials.
• Participate in staff meetings and professional development.
• Perform other duties as assigned.

Required Qualifications

• Experience working with families in community or human services settings.
• Knowledge of San Francisco service systems.
• Strong organizational and time-management skills.
• Experience with documentation and data entry.
• Proficiency with Microsoft Office and ability to learn new systems.
• Excellent written and verbal communication skills.
• English and Spanish fluency required.

Preferred Qualifications

• Experience with underserved communities.
• Trauma-informed and equity-centered practice familiarity.
• Degree in social services, education, or related field.
• Lived experience as a caregiver or person with a disability.

Work Environment & Schedule

• Hybrid schedule with 3/5 time in-office (subject to change at any time for any reason)
• Occasional travel for events or site visits.
• 8-hour workdays with flex time for evenings/weekends as needed.
• High visual acuity and attention to detail
• Ability to ambulate through city streets, hotels, office buildings, schools, hospitals, government buildings, and outdoor parks/plazas as needed

Additional Requirements

• Ability to work at a computer for extended periods and lift up to 40 lbs.
• LiveScan and tuberculosis (TB) clearance required post-offer.
• Language proficiency testing for bilingual positions.

Physical Requirements

Ability to sit for extended periods of time while using office equipment. Function in activities of walking, bending, squatting, reaching, and some lifting of supplies and materials.

Support Families of Children with Disabilities celebrates diversity and is committed to creating an inclusive environment for all our employees. We encourage diverse applicants to apply. Support Families of Children with Disabilities does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity or expression), national origin, citizenship status, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status or military service.

This position is governed by applicable federal, California State, and San Francisco city workplace laws and ordinances. Fair Employment and Labor Standards, including wage, hours, workplace safety, and anti-discrimination laws. Support for Families of Children with Disabilities is committed to compliance with all fair employment and labor standards, including wage, hours, workplace safety, and anti-discrimination laws. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you need assistance or an accommodation due to a disability, you may contact jobs@supportforfamilies.org.

Support for Families of Children with Disabilities is an Equal Opportunity Employer.

EMAIL RESUME AND COVERLETTER TO jobs@supportforfamilies.org

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Can you share an example of a time you helped someone navigate a complicated process or successfully access services or supports — it doesn’t have to be disability-related?
• Please describe your experience supporting families in navigating services in San Francisco. Which systems or agencies have you worked with?
• What interests you about the Family Resource Specialist position?
• This role involves learning multiple systems, eligibility processes, and community resources. Can you share an example of a time you had to quickly learn a new system, program, or area of work — and what do you do when you’re unsure or hit a steep learning curve?

Language:

• English and Spanish (Preferred)

Ability to Commute:

• San Francisco, CA 94107 (Required)

Ability to Relocate:

• San Francisco, CA 94107: Relocate before starting work (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in San Francisco, CA 94107

Salary : $25 - $30