Customer Service Representative - Mukilteo, WA

Interact with customers to provide services for quoting then ordering for new and existing products.

Schedule:

• Day Shift: 8:00am to 5:00pm

Tasks

• Confer with customers by telephone or email to provide information about products or services
• Process customer requested for quotes and orders
• Manage customer files, both electronic and physical
• Help customers with warehousing orders and maintaining inventory
• Provide backup to other customer service reps
• Process internal purchase orders
• Work alongside sales as support
• Work closely with all departments

Tools

• Desktop computers
• Access software (Microsoft office and company software)
• Multi-line phone
• Scanner/copier

Work Activities

• Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
• Interacting with Computers - Using computers and computer systems to enter data, or process information.
• Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Work Context

• Telephone
• Contact with others
• Indoors, environmentally controlled
• Electronic mail
• Face-to-Face discussions

Experience/Abilities/Requirements

• Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Willingness to learn and problem solve
• Great at organization and time management
• Ability to remain professional and courteous with customers at all times
• Excellent verbal and written communication skills
• Must be 18 years of age or older
• High school diploma/GED required

Physical Requirements

• Requires keyboarding work.
• Detail oriented work requiring visual acuity.
• Must be able to perform primarily sedentary work.

Requires the ability to orally communicate information.

The final base pay offered to the successful candidate will be determined by factors such as work location, job-related skills, qualifications, experience, responsibilities, and relevant education and training. In addition to our compensation, we offer a comprehensive benefits package including the following:

• Bonus based on company performance
• Medical, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off (including vacation, company holidays, and parental leave)
• Employee Assistance Program (EAP)
• Other benefits such as life insurance, disability coverage, and wellness programs