Senior Business Analyst

JOB SUMMARY:

The Senior Business Analyst acts as the liaison between customers and their data to engineer better workflows from project inception to delivery.

ESSENTIAL FUNCTIONS:

• Reads external files from clients in various data formats.
• Helps ensure files are converted in the system utilizing multiple data applications to workflow standard output file formats.
• Verifies converted files to ensure the completeness and accuracy of the information.
• Collaborate with Project Managers, Market Account Specialists and other customer support positions to make sure that graphics and designs meet and exceed customer expectations
• Schedule conference calls and regular communication with clients and vendors to update on the process status or any project strategy or requirement changes.
• Collaborate with internal teams to address customers needs and communicate all client feedback.
• Make recommendations for product enhancements
• Performs other duties as required or assigned which are reasonably within the scope of the duties above.

COMPETENCIES:

• Critical Thinking and Problem-Solving Skills
• Project Management
• Organizational Effectiveness
• Customer/Client Focus
• Leadership
• Ethical Conduct
• Change Agent
• Not afraid of a challenge and always improving

QUALIFICATIONS AND SKILLS:

• 3-7 years experience with business operations or systems development
• Knowledge of competition, industry happenings and knowledge of how the Company is positioning itself is a plus.
• Open-minded and adaptable to change
• Excellent communication skills
• Excellent analytical skills
• Facilitation and negotiation skills
• Teamwork oriented

EDUCATION:

High School Diploma

Bachelors degree preferred