Order Management Specialist

JOB SUMMARY:

The Order Management Specialist is responsible for the accurate setup, validation, and execution of client orders. This role ensures that all order details are complete, accurate, and aligned with production and vendor requirements to enable seamless fulfillment.

This position owns end-to-end order execution within systems—from order entry through billing—and serves as a key partner in ensuring operational accuracy and efficiency.

ESSENTIAL FUNCTIONS:

· Enter and manage orders in ERP systems with complete and accurate details, including:

o Product SKUs, quantities, and variants (e.g., sizes, colors)

o Imprint methods, locations, and specifications

o Pricing, margins, and applicable fees

· Create and maintain item records within the system

· Validate all order components for accuracy, completeness, and compliance

· Attach and verify artwork files and approved proofs

· Create replenishment quotes for Account Director (AD) approval and process orders upon approval

· Manage production from order receipt through billing

· Coordinate with vendors, decorators, and internal production teams

· Issue purchase orders and confirm inventory availability and production timelines

· Identify, escalate, and resolve discrepancies (e.g., pricing, artwork, inventory, shipping)

· Manage open order lines and ensure timely resolution

· Track orders and provide updates to client-facing teams and/or clients

· Partner with internal teams to ensure alignment and execution

· Conduct billing research and support order closure

· Support resolution of open order line issues

· Manage quoting, production, and execution for replenishment products with AD/AM approval

· Serve as a subject matter expert (SME) for e-commerce order setups

QUALIFICATIONS AND SKILLS:

· 2 years in order processing, operations, or print/promotional products

· Experience with ERP or order management systems

· Strong attention to detail and data accuracy

· Understanding of production processes and decoration methods

preferred

· Ability to manage high-volume, detail-heavy workflows

· Strong problem –solving and communication skills

SUCCESS METRICS (KPIs)

· Order accuracy rate

· Error/rework rate

· On-time order release to production

· Vendor/order turnaround times

· Internal stakeholder satisfaction

EDUCATION:

· High school diploma or equivalent required; Associate or Bachelor’s degree preferred

UNPLANNED ACTIVITIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PHYSICAL FACTORS:

While performing the duties of this job, the employee is regularly required to talk, hear and sit. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to climb, balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

POSITION TYPE/ HOURS OF WORK:

This is a full time, exempt position, and hours of work and days are Monday through Friday, 8:00 to 5:00

REASONABLE ACCOMMODATION/ADA STATEMENT: Supplylogic is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state laws. If you require accommodation to perform the essential functions of this position, please contact Human Resources to discuss your needs.

Supplylogic is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin age, disability or any other protected status under applicable law.