What are the responsibilities and job description for the Logistics Coordinator position at SupplyCaddy?
SupplyCaddy is a global manufacturer and supplier of custom packaging and disposable products for the foodservice industry. We partner with QSRs, fast-casual restaurants, hospitality brands, and CPG brands to deliver high-quality, cost-effective packaging solutions With headquarters based in Miami, FL and international manufacturing capabilities across Europe, South America and North America, we are built to support fast-growing brands with scalable, reliable, and customized packaging solutions.
SupplyCaddy is seeking a Logistics Coordinator to support our growing logistics and operations team. This role will report to our Director of Logistics and play a key part in ensuring the smooth execution of daily freight operations, maintaining shipment visibility, and delivering a high level of service to both internal teams and clients.
This position is ideal for someone early in their career who is highly organized, detail-oriented, and eager to develop within logistics, supply chain, and operations. In addition to coordination responsibilities, this role includes a strong analytical component focused on reporting and improving operational visibility.
- Support freight booking and coordinate shipments across multiple lanes and regions
- Assist in managing day-to-day logistics operations to ensure timely execution
- Maintain accurate shipment records, tracking updates, and documentation
- Monitor shipments and proactively identify and escalate operational issues
- Communicate professionally with clients, distributors and suppliers via email and calls regarding shipment status
- Provide timely and accurate updates on logistics activities
- Deliver a high level of responsiveness and customer service
- Generate and maintain reports on shipping data, destinations, and volume trends
- Analyze logistics data to support operational decision-making and visibility
- Utilize Excel to organize, track, and present key logistics metrics
- Support the logistics team with administrative and coordination tasks
- Participate in team meetings and ongoing training sessions
- Quickly apply feedback and continuously improve performance
- Take initiative to contribute to team goals and process improvements
- 1–2 years of experience in logistics, operations, accounting, or a related field
- Strong written and verbal English communication skills
- High level of responsiveness and ability to work effectively in a remote environment
- Proficiency in Microsoft Excel (basic to intermediate: filtering, organizing, reporting)
- Familiarity with logistics and freight terminology is preferred
- Strong attention to detail and organizational skills
- Ability to learn quickly and adapt in a fast-paced environment
- Team-oriented mindset with strong listening and problem-solving skills
- Work directly with an experienced and growing logistics team
- Gain hands-on experience in both operations and data analysis
- Structured onboarding, training, and ongoing mentorship
- Opportunity for career growth within logistics and supply chain
- Exposure to global supply chain operations in a fast-moving environment