Operations Executive (tech start-up)

We're hiring an Operations Executive for a high growth tech start-up, operating within the supply chain space, based in Chicago.

This company is one of the fatest growing start-ups in Europe and they are now looking to scale across multiple locations in the US.

Reporting into the Customer Ops Lead, this is a newly created role, which will involve working on a hyrbid model from the company's office in central Chicago.

You'll be working with an innovate product and in working in a role that offers loads of opportunity to develop and grow, as the team continues to scale.

Key Responsibilities

Tech-Enabled Operations

• Operate and monitor the company’s supply chain platform and internal tools to ensure smooth daily execution.
• Manage system-driven workflows such as order creation, tracking, exception handling, and status updates.
• Identify and troubleshoot basic platform, data, or integration issues and escalate to product or engineering teams when required.

Data, Systems & Automation

• Maintain accurate operational data across systems, dashboards, and third-party integrations.
• Use spreadsheets, BI tools, or internal dashboards to track operational KPIs and service metrics.
• Support automation initiatives by testing new features, validating outputs, and flagging gaps in workflows.

Process & Product Feedback

• Follow and help document tech-enabled SOPs and system workflows.
• Provide structured feedback to product and tech teams on usability, bugs, and operational edge cases.
• Assist in user acceptance testing (UAT) for new product releases, integrations, or operational features.

Cross-Functional & Technical Collaboration

• Work closely with product, engineering, and customer success teams to resolve operational and system-related issues.
• Support customer onboarding from an operational and system setup perspective (accounts, configurations, workflows).
• Help translate operational issues into clear, actionable requirements or tickets for tech teams.

Partner & Platform Support

• Coordinate with logistics partners, vendors, and customers using system-based workflows and digital tools.
• Monitor SLAs, system alerts, and exceptions, ensuring timely follow-ups and resolution.
• Support API- or tool-based integrations with partners where applicable (testing, validation, issue tracking).

Continuous Improvement

• Identify recurring operational or system issues and suggest improvements to workflows or product features.
• Help standardize processes as the platform scales across customers or geographies.
• Contribute to building a data-driven, tech-first operations culture.

We're looking to hear from candidates with:

• 1-3 years experience within an Ops, Customer Success or Account Management role, ideally within a tech/SaaS/Supply Chain environment
• Great communication skills, with the ability to manage multiple internal and external relationships
• Strong academics along with a growth mindset