What are the responsibilities and job description for the Customer Service Representative position at Supply Chain?
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
The core responsibilities of this role include:e Customer Service Representative (CSR) provides front line support to customers by processing orders, resolving issues, and ensuring timely and accurate communication. This role coordinates with internal teams—including dispatch, planning, and warehouse operations—to support seamless fulfillment and a positive customer experience. Serve as the primary point of contact for customer inquiries regarding orders, services, and shipment status. Enter, process and maintain up-to-date customer orders in the appropriate systems. Prepare reports by gathering, analyzing, and summarizing customer and order data. Collaborate warehouse staff to resolve service concerns and support timely order fulfillment. Communicate relevant updates to leadership and follow established company procedures. Maintain organized documentation and correspondence. Support operational tasks as assigned to ensure smooth departmental workflow. Keep all documentation, logs, and records legible, organized, and compliant with operational requirements.
Perform additional duties assigned by leadership to support daily logistics operations. Follow procedures that support compliance with OSHA, MSDS, and other safety related requirements.
Position: First Shift Customer Service
Shift: 7a-330p Monday - Friday
Pay: $22.50 per hour
In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Customer Service Orientation, Warehouse Operations Knowledge and Safety Awareness and Compliance
Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:
Affordable medical, dental, and vision coverage available beginning on your 30th day
PTO program for all associates, including paid holidays and vacation
401(k) with generous company match
Tuition reimbursement program
Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
Salary : $23