What are the responsibilities and job description for the Customer Service Representative position at Supply Chain?
DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
The core responsibilities of this role include: At least 6 months experience in a warehouse returns setting including using a manual pallet jack, warehouse management system, and the ability to communicate with customers via smart sheet. Must be comfortable with lifting up to 50lbs, standing on feet for most of the day, and working in a non-climate-controlled warehouse.
Position: 1st Shift Customer Service Representative (Inbound Office Clerk)
Shift: 7:00am – 3:00pm, Monday-Friday
Pay: $20.00 per hour
Additional Incentives:
In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: A strong attention to detail. Returning merchandise in a warehouse environment. The ability to down stack and organizing pallets by item and lot. The ability to handle rework cases, clean shipping labels, and ensure returns match WMS footprints.
Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages include:
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
Salary : $20