What are the responsibilities and job description for the Customer Marketing Manager position at Supio?
Who Are We Looking to Add to Our Team?
We’re seeking a Customer Marketing Manager to build and scale programs that turn Supio customers into lifelong advocates. You’ll lead initiatives that deepen engagement, drive retention, and amplify customer success stories—fueling our growth and shaping how the legal world perceives Supio.
This is a hands-on, strategic role that blends storytelling, analytics, and community-building. You’ll partner closely with Sales, Product, and Customer Success to ensure our customers see, feel, and share the impact of Supio every day.
What You’ll Do
The base salary range for this position in Seattle is a range of $100,000 – $145,000. This role is also eligible for stock options. Compensation may vary within this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, and experience.
We’re seeking a Customer Marketing Manager to build and scale programs that turn Supio customers into lifelong advocates. You’ll lead initiatives that deepen engagement, drive retention, and amplify customer success stories—fueling our growth and shaping how the legal world perceives Supio.
This is a hands-on, strategic role that blends storytelling, analytics, and community-building. You’ll partner closely with Sales, Product, and Customer Success to ensure our customers see, feel, and share the impact of Supio every day.
What You’ll Do
- Drive Retention & Loyalty: Build lifecycle campaigns that keep customers engaged, informed, and invested.
- Champion Advocacy: Launch customer programs that spotlight success stories through case studies, testimonials, and events.
- Fuel Growth: Identify opportunities to upsell, cross-sell, and expand relationships across firms.
- Gather Insights: Lead customer advisory boards and community forums to shape product direction and innovation.
- Create Impactful Content: Turn data and customer outcomes into stories that drive credibility and influence.
- Build Community: Develop spaces (digital and live) where Supio customers connect, learn, and collaborate.
- Measure What Matters: Track campaign performance, engagement, and customer marketing ROI.
- 5 years in customer or lifecycle marketing, ideally in SaaS or B2B tech.
- Proven ability to build advocacy programs and create customer-driven content.
- Strong storytelling skills with a data-driven mindset.
- Experience collaborating across Customer Success, Sales, and Product teams.
- A creative, strategic thinker who thrives in a fast-paced startup environment.
- Background in legal tech or professional services marketing is a plus.
The base salary range for this position in Seattle is a range of $100,000 – $145,000. This role is also eligible for stock options. Compensation may vary within this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, and experience.
Salary : $100,000 - $145,000
