Placement Specialist

Placement Specialist – Commercial Insurance

Department: Service Operations

FLSA Status: Exempt

Location: In office required – Miami, FL

Reports to: VP of Service Operations

Why Supersure?

Supersure isn’t just another insurance brokerage – we’re the scientific revolution in Small and Medium sized business insurance. We’ve replaced “gut-feel” guesswork with a deterministic, data-driven approach that guarantees better outcomes for clients and a more rewarding career for you. Our proprietary technology, killer differentiators, and omnichannel service model mean you’ll have tools and support that no other agency can match. If you want to be part of the team that’s rewriting the playbook for commercial insurance, this is your moment.

Our advantage lies in our blend of AI-powered technology and human expertise, enabling a seamless, omnichannel experience for SMB clients and their employees. We’re giving producers and servicing staff the tools to thrive. We prioritize quality, affordability, simplicity, and value – not just in our products, but in how we operate and in the individuals we hire.

This isn’t business as usual – and we’re looking for people who are ready to build something different.

What You’ll Do

• Placement Mastery: Own the end-to-end placement process for commercial lines (GL, Property, BOP, WC, Auto, Cyber, EPLI, and more) for small and mid-sized businesses across the U.S.
• Matrix-Driven Precision: Use our technology to scientifically match clients to the right products, carriers, and coverages – no more “one-size-fits-all” quoting.
• Carrier Negotiation: Leverage our carrier relationships and API-powered submission tools to get the best terms, fastest turnarounds, and most competitive options for every client.
• Client Advocacy: Serve as the “go-to” expert for complex placements, market navigation, and creative solutions – especially for hard-to-place or emerging risks.
• Collaboration: Work hand-in-hand with Account Managers, Producers, and Service teams to ensure seamless onboarding, renewals, and ongoing optimization.
• Continuous Improvement: Help us refine our placement playbooks, share market intelligence, and pilot new tools and automations.

What Makes Supersure Different?

• No More “Manual Mayhem”: Our RPA and Agentic Process Automation tools eliminate the busywork – so you focus on strategy, not spreadsheets.
• Omnichannel Everything: Whether you love digital, live, or hybrid workflows, our platform adapts to you and your clients.
• Growth Without Limits: We’re scaling fast – your ideas, ambition, and leadership can shape the future of the company.
• Rewards & Perks: Competitive base, exceptional benefits, PTO, and performance-driven financial incentives. We win together.

Who Thrives Here?

• Commercial insurance pros who love solving puzzles, not just processing paperwork.
• Placement specialists who want to be at the center of the action, not stuck in a silo.
• Tech-forward, curious minds who get excited about new tools, data, and smarter ways to work.
• Team players who want to build something legendary.

Required Qualifications

• 2 years of commercial lines placement or underwriting experience (agency, carrier, or MGA/MGU).
• Deep familiarity with core and specialty commercial products (GL, Property, WC, BOP, EPLI, Cyber, etc.).
• Comfort with digital platforms, comparative raters, and AMS/CRM systems (Applied Epic, Tarmika, IVANS, etc. a plus).
• Strong negotiation, communication, and organizational skills.
• Property & Casualty license required (or ability to obtain quickly).
• Must be based in Miami, FL area and able to work in-office in downtown Miami (Wells Fargo tower).

Preferred Qualifications

• Industry certifications such as Certified Insurance Counselor (CIC) or Certified Property Casualty Underwriter (CPCU).
• Experience in a growth-oriented or multi-carrier agency environment.

Key Competencies

• Service-oriented and client-focused with strong problem-solving skills.
• Technologically savvy and comfortable with digital tools to streamline workflows.
• Organized, detail-oriented, and able to manage multiple priorities independently.
• Strong interpersonal skills and ability to collaborate effectively with sales and service teams.
• Capable of handling complex placement and carrier negotiations with confidence.

Decision-Making & Judgment

This role is empowered to make the following independent decisions:

• Determining the most appropriate carrier and coverage structure for client needs.
• Deciding when to remarket accounts or pursue alternative placement strategies.
• Negotiating pricing and terms with carriers within established authority.
• Managing prioritization of placement tasks and daily workflow.
• Determining when to escalate a placement or carrier issue to leadership.

Desired Outcomes for Success

• Consistently binds policies with high accuracy, ensuring all coverage and documentation are error-free and compliant.
• Achieves or exceeds internal timelines for new business and renewal placements, contributing to strong close ratios and smooth client onboarding.
• Builds and maintains strong carrier relationships that result in competitive terms, faster responses, and improved placement outcomes.
• Provides clear, proactive communication to Sales Agents, Account Managers and Clients, enabling seamless collaboration and pipeline visibility.
• Helps improve agency quote-to-bind conversion rates through strong placement execution and negotiation.
• Supports high client retention through thoughtful remarketing strategies and accurate renewal placement execution.
• Demonstrates full adherence to Applied Epic workflows, documentation standards, and compliance protocols, ensuring audit-ready files.
• Actively adopts and leverages digital tools – including quoting platforms, Epic workflows, and AI-enabled processes – to enhance efficiency and quality.
• Identifies recurring placement challenges and contributes to building scalable, repeatable SOPs across the placement function.
• Builds a strong internal reputation as a reliable, solutions-driven placement expert who elevates the overall client experience and operational quality.

Ready to Join the Revolution?

If you’re looking for a place where your work matters, your ideas shape the future, and your career can grow as fast as you want – Supersure is calling. Don’t just get a job. Get a seat at the table where the future of insurance and benefits is being built.

Apply now and experience what it’s like to be on the inside of the industry’s most exciting transformation.