Relationship Manager (RM) — Agent & Partner Support

Description

Location: Tampa, FL (In-Office)

Compensation: $50,000 – $60,000 base salary

Department: Operations / Partner Success

Employment Type: Full-Time

SuperSonic POS is a fast-growing all-in-one point-of-sale and payments platform serving convenience stores, smoke shops, liquor stores, independent grocers, and specialty retailers nationwide. We work closely with a network of agents and partners who rely on our internal teams for operational excellence, responsiveness, and consistency.

The Relationship Manager (RM), Agent & Partner Support is responsible for supporting existing agents and partners by managing inbound communications, handling administrative and operational requests, and coordinating internally to ensure a smooth partner experience.

This role is non-revenue-generating and does not involve sales, prospecting, or business development. The RM acts as a trusted internal liaison, ensuring agents receive timely support while maintaining clear processes and documentation.

• Serve as the primary point of contact for inbound agent and partner inquiries
• Support existing agents with administrative, operational, and MSP-related requests
• Ensure timely, professional, and accurate communication with agents and partners
• Document all agent interactions, requests, and follow-ups in internal systems
• Maintain strong working relationships through reliability and responsiveness

• Route requests to the appropriate internal teams (Support, Finance, Underwriting, Engineering, etc.)
• Track open items and ensure follow-through until resolution
• Monitor outstanding agent needs and proactively follow up as required
• Maintain organized records and clear audit trails of agent communications
• Support operational continuity as agents transition between workflows or support channels

This role is focused on support, coordination, and operational excellence.

• 1–3 years of experience in account management, partner support, operations, or customer success
• Strong written and verbal communication skills
• Highly organized and detail-oriented with strong follow-up habits
• Comfortable working in a structured, process-driven environment
• Ability to manage multiple requests, priorities, and internal stakeholders
• Professional, reliable, and service-oriented mindset