What are the responsibilities and job description for the Sr. Field Applications Engineer - Solution Enablement position at Supermicro?
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
The Sr. Field Application Engineer (FAE) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market. The FAE will be required to work with customers from ground to executive-level, manage projects hand in hand with internal and external teams, and help grow the business whenever possible. Customer and solution focus, are two key factors for this position, as well as business continuity and support. The FAE must work with multiple departments to ensure new projects and existing projects are initiated or maintained towards customer requirements.
Includes the following essential duties and responsibilities (other duties may also be assigned):
* Work closely with end customer(s) to understand requirements and drive internal teams to provide optimized technical solutions
* Provides technical leadership in Pre-Sales and oversee implementation of such solutions
* Highly technical problem solver who understands system architecture, hardware and software interaction
* Should possess basic hardware architecture understanding and debug skills
* Manage and leads teams during investigation and resolution of problems in the field
* Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
* Work cross-department to ensure customer satisfaction and timely resolution of issues
* Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs
* Ability to present the corporate brand, product messaging and solutions to customers
* Visit on-site facilities and operations to enable solution integration and issue resolution
* Some travel required (up to 25%)
* Bachelors' or Masters' degree in engineering discipline; computer science, computer engineering and electrical engineering preferred
* Minimum 8 years of related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired
* Familiarity with BMC, Remote Management, Redfish, BIOS , GPUs, AI/ML, Liquid Cooling and data center operations
* Excellent communication skills and business sense required
* Strong background and experience with x86-based server architecture
* Solid hardware system understanding and diagnostics skills
* Strong technical communication and leadership skills to drive investigations with engineers of multiple disciplines
* Individual must be able to work effectively and independently in high pressure environments
$145,000 - $165,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.