What are the responsibilities and job description for the Field Applications Specialist position at Supermicro?
Job Req ID: 29438
About Supermicro
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary
We are looking for a motivated Field Application Specialist to join our team and support customer projects involving enterprise data center and solutions. In this role, you will work closely with sale, PM, HW / SW, solution architect, etc. to help plan, implement, and maintain customer projects. You’ll assist with both internal and external communications to ensure projects run smoothly and meet customer goals.
Essential Duties And Responsibilities
Includes the following essential duties and responsibilities (other duties may also be assigned):
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
About Supermicro
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary
We are looking for a motivated Field Application Specialist to join our team and support customer projects involving enterprise data center and solutions. In this role, you will work closely with sale, PM, HW / SW, solution architect, etc. to help plan, implement, and maintain customer projects. You’ll assist with both internal and external communications to ensure projects run smoothly and meet customer goals.
Essential Duties And Responsibilities
Includes the following essential duties and responsibilities (other duties may also be assigned):
- Support senior engineers and management in coordinating projects for large enterprise customers
- Collaborate with internal teams (engineering, sales, and support) to deliver hardware and software solutions that meet customer requirements
- Help manage customer communications and follow up on technical issues or project updates
- Assist in deploying and maintaining data center and server solutions using x86 and ARM architectures
- To troubleshoot issues related to compute, storage, and networking environments
- Participate in testing, documentation, and reporting for ongoing and new projects
- Contribute to technical documentation such as setup guides, product notes, and knowledge base articles
- Support training and pre-sales activities by preparing materials and learning product features
- Work cross-department to ensure customer satisfaction and timely resolution of issues
- Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs
- Ability to present the corporate brand, product messaging and solutions to customers
- Visit on-site facilities and operations to enable solution integration and issue resolution
- Some travel required (up to 25%)
- Bachelor’s degree in Computer Engineering, Electrical Engineering, or a related technical field
- 1 years of experience in systems, hardware, or application engineering (internship or academic project experience plus)
- Basic understanding of x86 and ARM architectures, CPU/GPU platforms, and storage solutions.
- Solid HW system debug and diagnostics skills
- Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus
- Familiar with server management tools (ipmitool and Redfish API)
- Basic scripting (BASH or Python) is a plus.
- Good communication skills and teamwork with a proactive attitude
- Ability to manage multiple small tasks and projects in a fast-paced environment
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.