What are the responsibilities and job description for the Service Engineer position at SUPERMICRO COMPUTER INC?
Job Req ID: 28790
About Supermicro:
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
Supermicro is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world-class field engineering organization.
Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned):
Perform onsite and remote troubleshooting of complex Supermicro systems in enterprise data center environments
Diagnose and resolve hardware issues involving GPUs, CPUs, memory, NVMe, NICs, and interconnects
Execute hardware diagnostics, system validation, and root cause analysis
Coordinate RMA processes and spare parts logistics
Manage and resolve service tickets using Salesforce or similar ticketing systems
Support GPU platforms such as NVIDIA HGX/DGX-based systems.
Troubleshoot GPU-related issues (ECC errors, thermal throttling, driver mismatches).
Coordinate RMA and spare parts logistics.
Collaborate with Technical Account Managers, Service Managers, and Project Managers to support assigned customer accounts
Travel to customer data centers to support deployments, perform break-fix activities, and train team members (up to 20%)
Qualifications:
Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred
3-5 years' experience in enterprise data center operations
3-5 years' experience working with server, storage, compute and network hardware
3-5 years' experience troubleshooting and repairing servers and networking infrastructure
3-5 years' experience in Inventory Management, and ordering, receiving and shipping server and network equipment
Physical Requirements:
Work is often performed in data center environment and physical dexterity is necessary to perform job functions
Ability to lift to 30-50lbs. unassisted
Comfortable working in an environment requiring exposure to noise
Available to work weekends, as the schedule varies depending on site operational needs; flexibility is required
Preferred Qualifications:
Familiarity with GPU platforms such as NVIDIA DGX or HGX architecture.
Strong Linux skills, including system navigation, package management, process management, and basic scripting
Experience being on-call and ability to respond to critical events as needed.
Excellent prioritization and time management skills
Strong prioritization, communication, and time management skills
Salary Range
$70,500 - $100,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
About Supermicro:
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
Supermicro is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. It requires the ability to Support our Global Service network and help build a world-class field engineering organization.
Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned):
Perform onsite and remote troubleshooting of complex Supermicro systems in enterprise data center environments
Diagnose and resolve hardware issues involving GPUs, CPUs, memory, NVMe, NICs, and interconnects
Execute hardware diagnostics, system validation, and root cause analysis
Coordinate RMA processes and spare parts logistics
Manage and resolve service tickets using Salesforce or similar ticketing systems
Support GPU platforms such as NVIDIA HGX/DGX-based systems.
Troubleshoot GPU-related issues (ECC errors, thermal throttling, driver mismatches).
Coordinate RMA and spare parts logistics.
Collaborate with Technical Account Managers, Service Managers, and Project Managers to support assigned customer accounts
Travel to customer data centers to support deployments, perform break-fix activities, and train team members (up to 20%)
Qualifications:
Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred
3-5 years' experience in enterprise data center operations
3-5 years' experience working with server, storage, compute and network hardware
3-5 years' experience troubleshooting and repairing servers and networking infrastructure
3-5 years' experience in Inventory Management, and ordering, receiving and shipping server and network equipment
Physical Requirements:
Work is often performed in data center environment and physical dexterity is necessary to perform job functions
Ability to lift to 30-50lbs. unassisted
Comfortable working in an environment requiring exposure to noise
Available to work weekends, as the schedule varies depending on site operational needs; flexibility is required
Preferred Qualifications:
Familiarity with GPU platforms such as NVIDIA DGX or HGX architecture.
Strong Linux skills, including system navigation, package management, process management, and basic scripting
Experience being on-call and ability to respond to critical events as needed.
Excellent prioritization and time management skills
Strong prioritization, communication, and time management skills
Salary Range
$70,500 - $100,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
Salary : $70,500 - $100,000