Dispatcher/Operations Coordinator

Superior Walls of Upstate New York specializes in precast concrete wall systems for new home construction, offering solutions for above grade, basements, multi-level buildings, and more. With over 40 years of experience spanning three generations, the company has built a reputation for delivering sturdy, customizable walls that come with a 15-year warranty. Superior Walls are designed to mitigate mold and mildew, improve air quality, conserve energy, and reduce building time, ensuring compliance with structural, fire-resistance, damp-proofing, and thermal barrier evaluations and residential building codes

Role: Dispatcher/Operations Coordinator

FLSA: Full-Time | Hourly | Non-Exempt

The Dispatcher / Operations Coordinator plays a critical role in ensuring the efficient coordination of daily transportation and delivery operations. This position serves as the central communication hub between Sales, Project Management, Drivers, Crane Operators, and Customers to ensure timely, safe, and accurate delivery of products while maintaining exceptional service standards.

Responsibilities include but are not limited to:

• Coordinate daily and upcoming delivery schedules with the Sales team to ensure operational readiness and customer commitments are met.
• Accurately enter and maintain order information within company systems, ensuring alignment between customer orders, production schedules, and delivery plans.
• Schedule and dispatch drivers, crane operators, and equipment to maximize efficiency and meet project timelines.
• Monitor and track all deliveries from dispatch through completion, ensuring on-time arrivals, accurate reporting of job-site activity, and timely return of equipment and personnel.
• Maintain consistent communication with drivers and field personnel regarding schedule changes, route adjustments, equipment issues, weather impacts, and operational updates.
• Proactively identify and resolve transportation, scheduling, and delivery challenges to minimize disruptions and maintain customer satisfaction.
• Collaborate with Project Managers to address logistical requirements, site constraints, delivery sequencing, and transportation-related concerns.
• Prepare and distribute Bills of Lading (BOLs), delivery tickets, manifests, and other required transportation documentation.
• Track driver productivity, equipment utilization, and job-site activity to support operational efficiency and reporting requirements.
• Coordinate with Maintenance personnel regarding vehicle inspections, repairs, and equipment availability.
• Maintain accurate records and documentation related to deliveries, schedules, driver activity, and customer communications.
• Partner with Operations, Production, Sales, and Project Management teams to ensure seamless execution of projects and exceptional customer service.

Qualifications & Requirements

• Previous experience in dispatching, transportation coordination, logistics, construction operations, or fleet management preferred.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Exceptional attention to detail and data entry accuracy.
• Working knowledge of transportation, logistics, routing, and fleet operations.
• Excellent verbal and written communication skills with the ability to effectively interact with customers, drivers, vendors, and internal stakeholders.
• Proven ability to think critically, make sound decisions, and resolve operational challenges under pressure.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in Microsoft Office Suite and transportation, dispatch, or ERP software systems.
• Ability to work independently while collaborating effectively across departments.
• Commitment to safety, operational excellence, and customer satisfaction.

Preferred Skills

• Experience coordinating deliveries involving oversized loads, crane operations, construction materials, or precast/precast concrete products.
• Knowledge of DOT regulations, transportation compliance requirements, and driver documentation.
• Experience working in a manufacturing, construction, or logistics-driven environment.

Benefits:

• Health Insurance Options
• Retirement Plan Options
• Paid Time Off
• 401k with a match
• Career Growth Opportunities

Equal Employment Opportunity Statement

Superior Walls is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, military status, or any other characteristic protected by applicable federal, state, or local law.

All employment decisions are based on qualifications, merit, business needs, and job-related factors.

At-Will Employment Disclaimer

Nothing contained in this job description should be construed as creating an employment contract, express or implied. Employment with Lake City Homes is at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Job Description Disclaimer

This job description is intended to provide a general overview of the position and is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the role. Management reserves the right to modify, assign, or reassign duties and responsibilities as business needs evolve.