Donation Processing Specialist 2.0

Responsibilities:

• Manage inbound and outbound donor calls with professionalism and care
  

• Accurately log call details and donor information
  

• Clearly explain program details when needed
  

• Deliver high-quality, friendly service
  

• Consistently meet call center performance goals
  

Requirements

Basic Requirements:

• High school diploma or GED
  

• 6 months remote OR 1 year on-site customer service experience
  

• Strong verbal communication skills
  

• Proficiency with Microsoft Office
  

• Quiet, distraction-free home workspace
  

• Ability to work a flexible schedule
  

Technology Requirements:

• Windows 11 operating system only
  

• Minimum 16 GB RAM computer preferred
  

• Dual monitors (optional at time of application)
  

• USB noise-canceling headset (optional at time of application)
  

• Hardwired internet connection (optional at time of application)
  

Benefits