Field Engineer

Description

About SSR Total IT

SSR Total IT is a leading Managed Service Provider (MSP) in the Milwaukee metro area, delivering cutting-edge IT solutions to more than 170 small to mid-sized businesses. With a team of 40 U.S.-based professionals and a global network of technical experts, we support over 3,000 end users and manage 2,000 systems across infrastructure, cloud, cybersecurity, and ongoing technical services. 

Our Engineering team delivers approximately 200 projects per year, ranging from 30–200 hours in scope. Our proactive, customer-focused approach and commitment to operational excellence have earned us a trusted reputation as a premier IT partner for Wisconsin organizations.

Our work is guided by strong core values: Client Driven, Elevate Others, Do the Right Thing, Thirst for Knowledge, and Professionalism. These values shape how we serve our clients, collaborate internally, and develop leaders across the organization.

Job Summary

SSR Total IT is seeking an experienced, customer-centric Field Engineer to serve as a trusted technical advisor to our clients. This role blends advanced infrastructure design, hands-on support, and client relationship management. You will oversee the full lifecycle of client networks and systems, act as an escalation point for our Helpdesk and NOC and collaborate with account teams to drive technological alignment and client satisfaction.

Requirements

· Serve as the primary technical lead for assigned clients, owning the client relationship and their IT environment.

· Design, configure, and maintain infrastructure components, including servers, networks, firewalls, and backup systems.

· Implement and support cloud services such as Azure, M365, and SharePoint.

· Perform server migrations, virtualization deployments, and network upgrades (on-prem and cloud).

· Conduct proactive maintenance and infrastructure health checks.

· Guide clients through cybersecurity improvements including MFA, endpoint protection, DR/BC strategies, and regulatory compliance (HIPAA, PCI, CMMC, etc.).

· Participate in Strategic Business Reviews with Account Executives and translate business needs into technical solutions.

· Stay current on emerging technologies, be a champion for internal practices and contribute to a culture of continuous learning.

Qualifications

· 4 years of experience in IT infrastructure, preferably in an MSP or consulting environment.

· Strong technical proficiency in:

             ·Windows Server/Desktop (2019 )

             ·Microsoft 365, Azure, SharePoint

             ·Firewalls, VLANs, VPNs, switching (Meraki/Cisco)

             ·Backup and DR platforms (Veeam, Datto, ArcServe)

             ·Endpoint security (SentinelOne, CrowdStrike, Microsoft Defender P2)

· Hands-on experience with virtualization (VMware, Hyper-V).

· Proficiency working with tools such as DUO, Meraki, StarWind, Supermicro, and Datto.

· Excellent documentation, time management, and client communication skills.

· Maintain a positive attitude and a proactive approach to problem-solving in a fast-paced environment.

What Sets You Apart

· IT certifications such as Azure Administrator Associate, CompTIA Security , Cisco/Meraki, VMware VCP, or Microsoft MCP/MCSA.

· Familiarity with compliance standards (HIPAA, PCI, ITAR, CMMC, NIST 800-171).

· Experience leading small-to-mid scale IT projects and client engagements in a combination of on-premise and cloud-based environments.

What Our Team Enjoys

· Career growth and leadership development

· A collaborative, supportive culture with engaged leadership

· Work/life balance and flexibility

· A meaningful voice in how the team operates

Benefits

· 401(k) Profit Share Quarterly Bonus Program (SSR Share)

· Health, Dental, Vision, Life & Disability Insurance

· PTO & Paid Holidays

· Training and Professional Development