What are the responsibilities and job description for the IT Infrastructure Engineer (Field Engineer) position at Superior Support Resources, Inc.?
Description
Join a 30-year-established MSP where engineers take ownership of client environments, lead infrastructure modernization projects, and act as trusted advisors to organizations across Wisconsin.
About SSR Total IT
SSR Total IT is a leading Managed Service Provider (MSP) in the Milwaukee metro area, supporting more than 170 small and mid-sized businesses, 3,000 end users, and 2,000 systems across cloud, infrastructure, cybersecurity, and ongoing IT services.
Our organization operates through five core divisions: Procurement, Operational Excellence (OpEx), Managed Services, Applications & Analytics, and Infrastructure & Security Engineering.
With a team of 40 U.S.-based professionals and a global network of technical experts, we help organizations modernize, operate securely, and scale their technology environments.
Our culture is guided by our core values: Client Driven, Elevate Others, Do the Right Thing, Thirst for Knowledge, and Professionalism.
Job Summary
SSR Total IT is seeking an experienced Field Engineer to serve as a trusted technical advisor to clients and a key contributor within our Infrastructure & Security Engineering division.
In this role, you will own the stability, security, and long-term improvement of client environments including networks, servers, cloud platforms, and security systems. You will troubleshoot complex issues, lead infrastructure projects, and work directly with clients to align technology with business needs.
This role is ideal for engineers who enjoy solving complex infrastructure challenges, working across multiple environments, and driving proactive improvements
Key Responsibilities
- Act as the primary technical lead for assigned client environments
- Design, implement, and maintain servers, networking, firewalls, backups, and cloud platforms
- Support and architect Microsoft 365 and Azure environments
- Lead migrations, upgrades, virtualization, and infrastructure projects
- Provide senior escalation for Help Desk and NOC teams
- Perform proactive system reviews and recommend improvements
- Guide clients on security, backup, and disaster recovery best practices
Requirements
Required
- 4 years supporting IT infrastructure environments
- Strong Windows Server / Active Directory experience
- Networking fundamentals (VLANs, VPNs, firewalls, switching)
- Microsoft 365 / Azure experience
- VMware or Hyper-V experience
- Strong troubleshooting and client communication skills
Preferred
- MSP or consulting experience
- Veeam / Datto / backup platforms
- Endpoint security tools
- Certifications (Azure, VMware, Cisco, Security , etc.)
Typical Client Environments
- Windows Server environments
- Microsoft 365 / Azure / hybrid identity
- VMware / Hyper-V
- Meraki / Cisco networking
- Backup & disaster recovery platforms
- Endpoint security & MFA solutions
How This Role Fits Within Our Team
Help Desk ? NOC ? Field Engineers ? Senior Engineers ? Engineering Leadership
Field Engineers focus on complex troubleshooting, infrastructure projects, and client-facing technical leadership, while frontline teams handle monitoring and first-response support.
Benefits
· 401(k) Profit Share Quarterly Bonus Program (SSR Share)
· Health, Dental, Vision, Life & Disability Insurance
· Paid Time Off & Holidays
· Training & Professional Development