What are the responsibilities and job description for the Field Engineer position at Superior Support Resources, Inc.?
Description
About SSR Total IT:
SSR Total IT is a leading Managed Service Provider (MSP) based in the Milwaukee area, delivering cutting-edge IT solutions to over 120 small to mid-sized business clients. With 50 U.S.-based professionals and a global team of technical experts, we support over 3,000 end users and 2,000 systems. Our proactive, customer-focused approach and commitment to excellence have earned us a trusted reputation in Wisconsin.
Position Summary:
We are looking for an experienced, customer-centric Engineer to serve as a trusted technical advisor to our clients. This role blends advanced infrastructure design, hands-on support, and client relationship management. You will oversee the full lifecycle of client networks and systems, act as an escalation point for our Helpdesk and NOC and collaborate with account teams to drive technology alignment and client satisfaction.
Key Responsibilities:
· Serve as the primary technical lead for assigned clients, owning the client relationship and their IT environment.
· Design, configure, and maintain infrastructure components, including servers, networks, firewalls, and backup systems.
· Implement and support cloud services such as Azure, M365, and SharePoint.
· Perform server migrations, virtualization deployments, and network upgrades (on-prem and cloud).
· Provide Tier 2/3 support and mentorship to Helpdesk and NOC teams.
· Conduct proactive maintenance and infrastructure health checks.
· Guide clients through cybersecurity improvements including MFA, endpoint protection, DR/BC strategies, and regulatory compliance (HIPAA, PCI, CMMC, etc.).
· Participate in Strategic Business Reviews with Account Executives and translate business needs into technical solutions.
· Stay current on emerging technologies, be a champion for internal ITSM/ITIL practices and contribute to a culture of continuous learning.
Requirements
Required Qualifications:
- 4 years of experience in IT infrastructure, preferably in an MSP or consulting environment.
- Strong technical proficiency in:
- Windows Server/Desktop (2019 )
- Microsoft 365, Azure, SharePoint
- Firewalls, VLANs, VPNs, switching (Meraki/Cisco)
- Backup and DR platforms (Veeam, Datto, ArcServe)
- Endpoint security (SentinelOne, CrowdStrike, Microsoft Defender P2)
- Hands-on experience with virtualization (VMware, Hyper-V).
- Expert understanding of ITSM/ITIL processes and methodology and incident/change management.
- Proficiency working with tools such as DUO, Meraki, StarWind, Supermicro, and Datto.
- Excellent documentation, time management, and client communication skills.
- Deep curiosity that leads to positive business outcomes for both clients and SSR.
- Servant-based, positive attitude toward solving client issues with a genuine desire to help. NO EXCEPTIONS!!!
Preferred Qualifications:
- IT certifications such as Azure Administrator Associate, CompTIA Security , Cisco/Meraki, VMware VCP, or Microsoft MCP/MCSA.
- ITIL/ITSM certification.
- Familiarity with compliance standards (HIPAA, PCI, ITAR, CMMC, NIST 800-171).
- Experience leading small-to-mid scale IT projects and client engagements in a combination of on-premise and cloud-based environments.
What We Offer:
- Competitive compensation and benefits
- Flexible work arrangements
- Training & certification reimbursement
- Opportunity to work with innovative technologies across diverse client environments
- A collaborative and inclusive team culture
SSR Total IT is an Equal Opportunity Employer.