Director of Managed Services, Infrastructure and Security

Description

Why Join SSR:
At SSR, we help mid-sized businesses thrive through technology. We're a 150-client-strong, award-winning technology services firm, and we’re seeking a Director of Managed Services, Infrastructure & Security to help us scale and mature our engineering and Managed Services organization.

This is an opportunity for a transformational leader who thrives in mid-sized SMB environments (100–200 employees), enjoys building teams and processes, and is passionate about helping employees succeed through change.

What You’ll Do:
As the Director of Managed Services, Infrastructure & Security, you’ll lead and evolve our Infrastructure, Network Operations, and Help Desk teams. You’ll drive operational maturity, foster a culture of continuous improvement, and help us scale our capabilities to meet growing client demand.

You'll be hands-on with both leadership and strategic execution—guiding a technical team through ongoing transformation and building new ways of working.

Key responsibilities include:

• Transform      the team: Lead maturity initiatives across processes, tools, and      service delivery to elevate team performance and client experience.
• Be      a builder: Architect and implement new processes, workflows, and best      practices to support a growing business.
• Support      employees through change: Provide coaching, clarity, and care as the      organization evolves—building a resilient and adaptable team culture.
• Lead      by example: Manage, develop, and mentor team members (~15 ), fostering      both technical growth and professional capability.
• Drive      results: Oversee solution design, engineering and service delivery,      ensuring project success, profitability, and high client satisfaction.
• Partner      cross-functionally: Work closely with Account Management and the CEO      to align team efforts with strategic goals, driving improvements in      employee and client satisfaction.

As part of the SSR family, you'll enjoy a comprehensive benefits package, including:

· 401(k) Retirement Plan

· Health, Dental, Vision, Life, and Disability Insurance

· Paid Time Off

· Paid Holidays

· Training and Development Opportunities

· SSR Share Bonus (paid quarterly)

Requirements

  What We’re Looking For:

• Proven  transformational leadership experience—leading organizations through significant growth, change, and process maturity improvements.
• Experience      leading technical teams in mid-sized SMB environments (100–200      employees)—understanding the dynamics, opportunities, and constraints      unique to this space.
• A      strong “builder” mindset—comfortable building team capabilities, processes, and culture from the ground up in fast-evolving organizations.
• 10–15      years of IT experience, including 5–7 years managing technical teams of 10 (ideally 15 employees) within a managed service provider or consulting environment.
• Deep understanding of IT infrastructure, security, and cloud technologies including:

· Fundamental understanding of server technologies

· Active Directory design, management, and maintenance

· Microsoft Windows Server, Exchange, SQL, and SharePoint

· DNS, DHCP, and other server-side networking technologies 

· VMWare, Hyper-V, and other virtualization technologies 

· Storage solutions: SAN, NAS, Shared storage, ISCSI, Fiber Channel 

· Security Solutions to support compliance such as ATP, MDR, MFA, SEIM, Phishing tools, etc. 

· Fundamental understanding of firewalls, switches, and other networking technologies 

· Cisco Meraki, SonicWALL, or other business-grade vendor solutions 

· Disaster Recovery solutions and backup technologies 

· Office365, Azure and other Cloud solutions 

· Mobile operating systems (IOS, Android, Windows) Experience

Why SSR:

• Be part of a company on a growth journey with leadership that invests in building a high-performing culture.
• Work alongside collaborative, driven professionals who value personal and professional growth.
• Enjoy flexible work arrangements, robust benefits, and a culture that values  both results and relationships.