Treasury Management Operations Associate

Department: Treasury Management Operations

Repots To: Treasury Management Operations Coordinator

Supervises: None

Last Updated: 12.13.2024

Summary: Participates in and helps manage the day-to-day operations of the Treasury Management Operations Department. Heavily focused on the daily processing and support of the Treasury Management product suite and business online banking platform. Works with and is knowledgeable in all digital products and Treasury Management agreements.

Major Duties & Responsibilities

• Support and participate in the processing of all Treasury Management products and platforms (ACH, Wires, Remote Deposit Capture, Positive Pay, business online banking platform, etc.).
• Work closely with the Treasury Management Officer and other customer-facing employees to ensure smooth onboarding of new Treasury customers.
• Performs set up of new Treasury Management products and provides customer support for Treasury Management customers on an ongoing basis.
• Monitor customer enrollment into Treasury Management products.
• Prepares various reports related to Treasury Management product adoption, usage volumes, etc.
• Prepare for and participate in Treasury Management product committees.
• Assist with audit requests related to Treasury Management products.
• Assist with employee training of Treasury Management products.
• Communicate with customers through multiple channels
• Quickly identify needs to route customers to appropriate resources.
• Review fraud suspect items and contact customers to determine whether they are legitimate.
• Work with vendors to perform research and seek resolution for identified customer or system issues.
• Collaborate with other departments to ensure smooth customer and employee interactions.
• Act as an ambassador of our Treasury Management products and business online banking platform.
• Perform other duties as assigned.
  
  

Professional Expectations

• Excellent communication skills, including verbal, phone, written, listening, and people/soft skills
• Ability to move appropriately and quickly between a variety of communication channels including phone and chat.
• Ability to multi-task.
• High attention to detail.
• Strong focus on identifying customer needs, clarifying information, and issue resolution.
• Strong investigative and problem-solving skills.
  
  

Education & Experience

• Strong comfort level with technology and digital banking products, with a focus on Treasury Management products.
• Advanced knowledge of Regulation E, BSA, RDC and NACHA Rules.
• High school diploma or equivalent.
• Successful completion of in-house training program.