What are the responsibilities and job description for the Territory Account Manager - Superior (Syr) position at Superior Lubricants?
Ready to take your sales career to the next level? Are you a relationship-building pro with a passion for sales and customer success? Do you thrive on closing deals, solving problems, and growing business? If so, we'd love to welcome you to our team as a Territory Account Manager!
Summary:
The Territory Account Manager is responsible for developing and maintaining strong relationships with customers, serving as the primary point of contact for key business executives and stakeholders. This role focuses on retaining existing accounts, identifying new business opportunities, and driving revenue growth within the assigned territory. The ideal candidate will excel at customer engagement, problem-solving, and delivering client-focused solutions that align with business objectives.
Essential Duties & Responsibilities:
- Build and maintain long-term customer relationships, serving as a trusted advisor
- Identify and develop new business opportunities within existing accounts and new prospects
- Serve as the lead point of contact for all customer-related matters
- Respond to client inquiries, resolve issues, and ensure a high level of customer satisfaction
- Negotiate contracts, close agreements, and maximize profitability
- Collaborate with the sales team to drive revenue growth and expand market share
- Deliver customized solutions that align with customer needs and business goals
- Track and analyze key account metrics to monitor performance and identify areas for improvement
- Provide timely and accurate reports on account status, sales performance, and customer feedback
- Assist with escalated customer issues, ensuring prompt resolution
- Perform additional duties as assigned by management
Qualifications:
- High school diploma or GED (required)
- Bachelor’s degree in Business, Sales, Marketing, or a related field (preferred)
- 3-5 years of proven experience in account management, sales, or customer relations, or an equivalent combination of education and experience
Knowledge, Skills & Abilities:
- Excellent communication skills (verbal and written) with the ability to build rapport and maintain professional relationships
- Strong negotiation and problem-solving abilities to drive business growth and customer satisfaction
- Highly organized with strong attention to detail and the ability to manage multiple priorities
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software
- Customer-focused mindset with a commitment to delivering outstanding service
- Self-motivated and results-driven with the ability to work independently and as part of a team