Customer Billing Specialist

The Customer Billing Specialist works at the direction of the Accounts Receivable Supervisor and is responsible for billing and collections, including accurate coding and entry of invoices and pursuing payment of outstanding invoices. This role helps ensure timely, accurate invoicing, supports strong customer relationships, and contributes to effective cash flow management.

Duties Include

• Receives and sorts work tickets by office, technician, company, Authorization for Expenditure (AFE), and location
• Transfers ticket data to NetSuite and creates customer invoices
• Codes invoice line items based on work or service performed and appropriate customer price sheets
• Obtains any additional information needed to process invoices from both internal and external contacts
• Provides customers with open invoice and statement information upon request
• Provides internal reports regarding financial and customer information
• Fields calls and questions from customers and managers regarding invoices or billing
• Submits finalized invoices to customers via postal mail, email, or online entry
• Assists with customer billing corrections and creation of credit memos when necessary
• Maintains a working knowledge of customer pricing and billing agreements, including MSAs, POs, and work orders
• Works closely with customer representatives, field inspectors, and management to assure the timely collection of past due invoices
• Assist with month-end close activities

All Employees Shall:

• Cooperate with their employer for the purposes of protecting the health and safety of themselves as well as other workers either engaged or at the work site where the work is being carried out.
• Follow Company Policies and procedures
• Complete required paperwork and expense reports
• Perform other job-related tasks as assigned by management

Special Skills Required

• Strong coding, data entry, and 10-key experience
• Basic understanding of Microsoft Office, including Word, Excel, Outlook, and PowerPoint
• NetSuite experience is a plus
• Exceptional phone etiquette and ability to field internal and external billing questions
• Ability to work effectively and cooperatively with internal and external contacts
• Ability to multi-task, take direction, and work with minimal supervision
• Ability to follow work schedule
• Good organizational skills
• Detail-oriented, self-motivated, and reliable
• Maintain a high level of integrity and make ethical decisions
• Eagerness to learn and grow within the organization
• Success working in small teams
• Ability to share on-the-job knowledge with others
• Experience in an oil and gas field environment preferred but not required
• Must abide by Company safety policies at all times
• Must be able to pass a drug & alcohol test, MVR and FBI background check
• Knowledge of accounts receivable processes and 1 to 2 years of relevant experience
• High School Diploma or equivalent

Working Conditions

• Standing, walking, sitting, lifting, carrying, pushing, pulling, reaching, handling, fingering, feeling, talking, hearing, visual acuity, and color vision
• Moving, carrying, and lifting objects in excess of 30 pounds
• Be able to step up stairs, into vehicles or onto equipment
• Working extended hours and standing for extended periods of time
• Long hours of computer usage can create visual and mental stress
• Daily fast pace, deadlines, and sheer volume of work can create stress
• Position requires daily in-office support and presence. Location is near Houston intercontinental airport
• This role is expected to maintain consistent availability during standard business hours (Monday–Friday, 8:00 a.m.–5:00 p.m.) to support daily operational and billing functions. Occasional extended hours may be required during month-end close or high-volume periods