Client Service Representative - Commercial Lines

Superior Insurance Partners is seeking a Commercial Lines Account Manager/CSR to join our growing team. Can you deliver exceptional customer service? Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex?

Our agency in Crawfordsville, IN is growing and looking to hire a CSR/Account Manager that will service an established book of Commercial business.

We are looking for people who are enthusiastic about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Superior Insurance Partners can provide.

How will you affect the business?

• Effectively manage high volume of incoming calls
• Identify and assess client needs to achieve satisfaction.
• Quoting, endorsements, certificates and will own the renewal process.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle complaints, provide appropriate solutions/alternatives within the time limits and follow-up to ensure a resolution.
• Keep records of customer interactions, process customer accounts and file documents

What skills will make me successful in this role?

• Ability and desire to provide results.
• Develop professional relationships with your internal and external partners.
• Effective communication
• Utilize your resilient and adaptable mindset in the face of shifting priorities.
• Eagerness to collaborate with all teams and employees.

Requirements:

• 2 years of customer service experience
• Good with computers and quick to learn new systems
• Strong time management and organizational skills

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance
• Volunteer time off

Work Location: In person

Salary : $35,000 - $45,000