Administrative Assistant

Superior Insurance Partners is a rapidly growing insurance brokerage platform, focused primarily on providing commercial lines, personal lines, and employee benefit solutions to companies and individuals. Superior acquires and partners with leading independent insurance agencies primarily in the Midwest and Eastern US. The company's mission is to improve the lives of its agency partners. Superior does this by creating a highly tailored plan for each of its agency partners to help them achieve their goals, and providing customized resources including accounting/finance, recruiting, HR, AMS/IT, marketing, and M&A support. Agency partners are aligned through long-term economic incentives while leveraging the benefits of best practices, scale, and resources across Superior's shared platform.

Superior is backed by Tyree & D'Angelo Partners ("TDP"), a leading Chicago-based private equity firm that makes control ownership investments in, and partners with, lower middle market businesses with the goal of creating meaningful value for all involved. TDP is currently investing out of its third fund and has managed and created over $3 billion of capital and company enterprise value. TDP has significant experience investing in service businesses and has completed over 1000 investment partnerships in its history.

We are seeking an Administrative Assistant to join our growing team. This person will be assisting our producers and service team as well as filling in around the office as needed. We are looking for someone in our Knoxville, TN office.

We are looking for people who are enthusiastic about working with a great team, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Superior Insurance Partners can provide.

How will you affect the business?

• Serve as the first point of contact for clients and visitors, managing front desk operations with professionalism and courtesy.
• Handle incoming calls and walk-in inquiries, providing accurate, complete, and timely information using appropriate systems and tools.
• Process client payments and assist with routine service requests, including certificates of insurance, auto ID cards, and basic billing questions (primarily Commercial Lines).
• Manage daily administrative tasks such as sorting and distributing mail, scanning and attaching documents into Applied Epic, and supporting agency staff as needed.
• Perform general office support functions and other administrative duties to ensure smooth agency operations.
  
  

What skills will make me successful in this role?

• Ability and desire to provide results
• Utilize your resilient and adaptable mindset in the face of shifting priorities
• Eagerness to collaborate with all teams and employees
• Have the desire to become a licensed CSR for personal lines insurance
  
  

Requirements:

• High School Diploma with some office experience or college degree
• Insurance experience a plus
• Good systems agility
• Experience with AMS360 or Applied Epic a plus
• Proficiency in Microsoft Office