What are the responsibilities and job description for the MGA Operations Manager position at Superior Insurance Partners LLC?
Superior Insurance Partners is a rapidly growing insurance brokerage platform specializing in commercial lines, personal lines, and employee benefits solutions for businesses and individuals across the United States. Through strategic acquisitions and long-term partnerships with leading independent agencies, Superior has built a strong presence throughout the Midwest and Eastern U.S.
At the core of Superior's approach is its mission: to improve the lives of its Agency Partners by supporting their personal, professional, and financial goals. Rather than applying a one-size-fits-all model, Superior develops customized growth strategies tailored to each partner agency's unique vision and objectives. Agency partners gain access to a robust shared-services platform that includes accounting and finance, recruiting, human resources, AMS/IT support, marketing, and M&A expertise — allowing local agencies to maintain their entrepreneurial culture while benefiting from the scale, resources, and best practices of a larger organization. Long-term economic alignment ensures partners remain invested in the collective success and growth of the platform.
Superior Insurance Partners is backed by Tyree & D'Angelo Partners ("TDP"), a leading Chicago-based private equity firm focused on investing in and partnering with lower middle-market businesses. TDP companies have completed over 1,000 partnerships, have grown to over $4 billion of enterprise value, and TDP has over $1.4 billion of capital under management.
About the Role
We are seeking a hands-on MGA Operations Manager to help lead and support the day-to-day operations of a growing Managing General Agency (MGA). This person will play a key role in building operational infrastructure, supporting accounting and finance functions, managing vendor relationships, overseeing licensing and compliance processes, and helping drive efficiency across the organization.
This is an ideal opportunity for someone who enjoys wearing multiple hats, taking ownership, and helping build scalable processes in a fast-paced insurance environment.
Key Responsibilities
- Oversee daily operational and administrative functions of the MGA
- Manage vendor relationships, onboarding, and ongoing coordination
- Support agency licensing, carrier appointments, and compliance activities
- Partner closely with accounting and finance teams on operational processes, reporting, invoicing, and reconciliations
- Help manage back-office operations and ensure workflows run efficiently
- Assist with developing and improving operational procedures and documentation
- Lead and support operational staff and help prioritize team initiatives
- Coordinate with internal teams including underwriting, accounting, compliance, and leadership
- Identify operational gaps and recommend process improvements to support growth
Qualifications
- 3–7 years of insurance operations experience, preferably within an MGA, wholesale brokerage, carrier, or agency environment
- Strong understanding of insurance operations, licensing, and back-office workflows
- Experience working closely with accounting and finance teams
- Proven ability to manage projects, vendors, and operational processes simultaneously
- Strong organizational skills with a hands-on, roll-up-your-sleeves mentality
- Comfortable working in a fast-paced, growing environment
- Leadership or team management experience preferred
- Proficiency with Microsoft Office and insurance systems/platforms
What We're Looking For
- A proactive operator who takes initiative and ownership
- Someone who can balance strategy with execution
- Strong communicator who can work across departments
- Detail-oriented but able to see the bigger picture
- Team player who thrives in a growth-focused environment