What are the responsibilities and job description for the Customer Service Manager Team position at Superior Industrial Solutions, Inc.?
Company Description
Superior Industrial Solutions, Inc. is a trusted provider of chemical products and services, with nearly a century of experience delivering innovative industrial solutions. Our core offerings include Chemicals & Solvents, Composites & Fiberglass Materials, and Recycling & Waste Management. We go beyond product supply to serve as a comprehensive resource for our customers, offering formulation, in-house testing, specialized R&D labs, and supply chain support. With a commitment to driving efficiency and compliance, we help businesses optimize their chemical supply experience.
Job Overview
We are seeking a dynamic and energetic Customer Service Manager Team to lead and inspire a dedicated group of customer service professionals. In this pivotal role, you will oversee daily operations, ensure exceptional service delivery, and foster a positive environment that promotes teamwork and continuous improvement. Your leadership will drive customer satisfaction, streamline processes, and elevate the overall customer experience across multiple channels. This is an exciting opportunity for a motivated leader passionate about customer service excellence and team development.
Responsibilities
- Lead, motivate, and supervise a team of customer service representatives to achieve performance goals and deliver outstanding support.
- Develop and implement strategies to enhance customer satisfaction, retention, and loyalty through effective communication and problem-solving.
- Manage daily operations, including scheduling, workload distribution, and monitoring team performance metrics.
- Conduct regular coaching sessions, performance reviews, and training to foster professional growth and maintain high service standards.
- Collaborate with cross-functional teams to resolve complex customer issues promptly and efficiently.
- Analyze customer feedback and operational data to identify trends, areas for improvement, and implement corrective actions.
- Negotiate solutions with customers when necessary to ensure mutual satisfaction while aligning with company policies.
Requirements
- Proven experience in customer service management or supervisory roles with a strong track record of leading successful teams.
- Excellent communication skills in English; multilingual abilities are a plus for serving diverse customer bases.
- Strong leadership qualities with the ability to inspire, motivate, and develop team members.
- Solid project management skills to coordinate initiatives and improve operational efficiency.
- Analytical mindset with the ability to interpret data, identify issues, and implement effective solutions.
- Demonstrated negotiation skills to handle escalations confidently while maintaining positive relationships.
- Experience in sales or upselling techniques is advantageous to support business growth objectives. Join us in creating memorable customer experiences by leading a passionate team committed to excellence! This paid position offers an engaging environment where your leadership skills will make a real difference in our customers’ lives.
Pay: $64,356.28 - $75,848.42 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Relocation assistance
Work Location: In person
Salary : $64,356 - $75,848