Home Health Administrative Assistant-Intake Specialist

Overview
We are seeking a dedicated and detail-oriented Home Health Medical Office Intake Specialist to join our healthcare team. This vital role involves managing patient intake processes, verifying insurance information, and ensuring accurate documentation to facilitate seamless home health services. The ideal candidate will possess strong administrative skills, medical terminology knowledge, and experience with electronic health record (EHR) systems. This position offers an opportunity to contribute to patient care coordination while supporting efficient office operations in a fast-paced healthcare environment.

Responsibilities

• Serve as the first point of contact for patients, providing excellent customer service via phone while maintaining professional communication and phone etiquette.
• Collect and review patient information, including medical history, insurance details, and demographic data, ensuring accuracy and completeness.
• Verify insurance coverage, including Medicare and Medicaid.
• Enter patient data into electronic health record (EHR) systems accurately, ensuring compliance with HIPAA regulations.
• Review medical documentation for completeness and accuracy.
• Coordinate appointment scheduling and intake procedures for home health services while managing multi-line phone systems and utilizing office management software.
• Maintain organized medical records and files, ensuring confidentiality and adherence to health information management standards.
• Support medical administrative tasks such as data entry and assisting with front desk responsibilities to ensure smooth office operations.

Skills

• Ability to quickly learn new software system specific to home health.
• Excellent problem-solving skills, work joyfully within a team and have excellent interpersonal skills.
• Experience with insurance verification procedures for Medicare and other insurers; familiarity with care plans is preferred.
• Excellent verbal and written communication skills with the ability to handle sensitive patient information professionally; bilingual abilities are a plus.
• Demonstrated clerical skills including typing (10 key), filing, data entry, and proficiency in Microsoft Office applications.
• Prior clinic or medical office experience with familiarity in basic medical terminology and hospital or dental clinic environments is highly desirable.
• Ability to manage multiple tasks efficiently in a busy office setting while maintaining attention to detail; experience with multi-line phones and front desk operations is advantageous. Join our team to play a crucial role in delivering compassionate home health services through efficient intake management and exceptional administrative support!

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person