What are the responsibilities and job description for the Staffing Coordinator (Home Care Operations) position at Superior Home Care?
Job Title
Staffing Coordinator (Home Care Operations)
Location
Pittsburgh, PA (In-Person)
Pay
$40,000 – $45,000 per year performance-based bonus
Job Type
Full-Time
Job Description
Want to build something that actually matters?
At Superior Home Care, we’re not just filling shifts—we’re making home possible for the people we serve.
We’re growing—and we’re looking for a driven, organized, people-focused professional to step into a critical role on our team as a Staffing Coordinator (Home Care Operations).
This is not a “plug-and-play” scheduling job.
This is a mission-critical role responsible for ensuring every client receives consistent, high-quality care by building strong caregiver matches, maintaining reliable schedules, and supporting our field staff to succeed.
If you thrive in a fast-paced environment, love solving problems in real time, and take ownership of outcomes—this could be your next step.
What You’ll Own (Outcomes That Matter)
In this role, you are directly responsible for:
- Full schedule coverage for your assigned caseload
- Strong caregiver-client matches that lead to retention and satisfaction
- Fast, effective problem-solving when call-offs or changes occur
- A positive caregiver experience from onboarding through ongoing support
- Seamless start of care for every new client
You will work alongside our leadership team and leverage AI-assisted scheduling tools to optimize performance and continuously improve how we deliver care.
Responsibilities
Recruiting & Onboarding Support
- Partner with recruiting team to ensure caregiver pipeline meets growth needs
- Support onboarding and orientation to ensure caregivers launch successfully into schedules
- Monitor staffing levels and proactively identify gaps before they become problems
Staff Management
- Build strong relationships with caregivers—coach, support, and motivate
- Manage day-to-day needs including scheduling preferences, time off, and performance follow-up
- Play an active role in improving caregiver retention and engagement
Scheduling & Operations
- Own daily scheduling for assigned clients using our systems and AI tools
- Ensure all clients receive consistent, reliable care
- Respond quickly to call-offs and changes with urgency and ownership
- Communicate clearly and professionally with both clients and caregivers
Who Thrives in This Role
- Highly organized and detail-oriented
- Calm and effective in fast-paced, changing environments
- Takes ownership instead of waiting for direction
- Strong communicator (phone, text, email)
- People-focused and motivated by making an impact
- Comfortable multitasking and prioritizing in real time
This Role Is NOT a Fit If You
- Prefer slow-paced or highly predictable workdays
- Avoid difficult conversations or time-sensitive decisions
- Need constant direction instead of working independently
- Struggle with multitasking or prioritization
Benefits
- Career Growth Pathway – grow with a scaling organization
- Quarterly Performance Bonuses (results-based)
- 401(k) with 3% Company Match
- Company-Paid Life Insurance & Long-Term Disability
- Paid Time Off
- Referral Program
Why Superior Home Care?
We are a locally owned, mission-driven agency serving Southwestern PA.
Our leadership team is hands-on, growth-focused, and committed to building something meaningful—for both our clients and our team.
We don’t just talk about values—we operationalize them:
Commitment | Passion | Care | Prosperity | Impact
Schedule
- Full-time
- In-person
- (Optional: Add if applicable) Some flexibility required for urgent scheduling needs
Work Location
In person
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Referral program
Work Location: In person
Salary : $40,000 - $45,000