Patient Growth Coordinator

ABOUT SUPERIOR HEALTH & WELLNESS

Superior Health & Wellness Clinic is a cash-pay medical and wellness clinic in Hartford County, Connecticut. We specialize in hormone therapy, medical weight loss, peptide therapy, IV hydration, sexual wellness, and advanced aesthetic treatments like Morpheus8. We are a growing, patient-first practice with a loyal base and an ambitious plan to expand. We are looking for someone who wants to be part of that growth — not just fill a seat.

THIS ROLE IS DIFFERENT

Our patients come to us during some of the most personal chapters of their lives — managing their hormones, reclaiming their confidence, feeling like themselves again. The person in this role is often the first voice they hear and the first face they see. That matters to us deeply. And beyond the warmth — this role is about growth.

You will own the patient pipeline from the first inquiry to the booked appointment. You will look at our calendar every morning and take it personally if there are empty slots. You will follow up relentlessly, represent us in the community, and help us become the most recognized wellness clinic in Hartford County.

This starts at 20 hours per week with a clearly defined path to 32 hours within 60–90 days as we bring on our next team member. We are transparent about our growth plan and we want someone who is excited by the trajectory — not just the starting point.

WHAT YOU OWN

THE CALENDAR

• Every empty slot is your problem to solve
• Proactively fill cancellations and gaps before the provider notices them
• Manage scheduling with urgency and precision
• Know the week ahead before it starts

THE PIPELINE

• Answer every inbound call and inquiry with warmth and energy
• Schedule discovery and consultation calls with the provider
• Follow up with every lead that has not converted — same day, next day, consistently
• Execute monthly outreach campaigns to existing and lapsed patients via text and email
• Update patient tracking systems daily — no lead goes untracked

THE CLOSE

• Join provider consultations at the payment stage
• Present packages confidently and collect payment
• Handle pricing questions without hesitation
• Turn “let me think about it” into “I’m ready to book”

THE REPUTATION

• Actively request Google reviews from satisfied patients
• Represent Superior Health at local networking events
• Build referral relationships in the community
• Be the face patients remember and recommend to their friends

THE EXPERIENCE

• Welcome every patient warmly by name when they arrive, offer water, and ensure they feel comfortable and cared for from the moment they walk through the door
• Responsible for opening and closing the clinic on your scheduled days
• Maintain a pristine front desk and clinic environment that reflects the Superior Health brand
• Answer questions about services and treatments with confidence
• Make every patient feel like the most important person in the room
• Set the tone that reflects the Superior Health brand

WHAT YOU’LL EARN

We are a small, close-knit team. You will be valued here — not just as a performer but as a person. Base pay is $20–$22/hour depending on experience. But this role is built to reward performance. Here is every way you earn above your base:

Bonus

How You Earn It

• Google Review Bonus — $10 per review
• Every verified 5-star Google review you generate
• Calendar Fill Bonus — $150/month
• Provider calendar stays at 85% capacity or above
• Networking Referral Bonus — $50 per referral
• A qualified outside referral converts and pays
• Monthly Performance Bonus — up to $500
• Monthly clinic revenue target is hit
• Employee Service Discount
• Discounted access to all clinic services including aesthetic and wellness treatments

A motivated performer in this role earns meaningfully above base pay.

Every bonus dollar is tied to revenue that would not exist without your effort.

WHAT WE’RE LOOKING FOR

Required:

• 2 years in a sales, patient coordination, or high-touch customer-facing role
• Proven ability to convert inquiries into paying customers or patients
• Exceptional phone presence — warm, confident, and impossible to say no to
• Relentless follow-up discipline — you do not let leads go cold
• Self-starter who identifies problems and solves them without being asked
• Comfortable discussing health, wellness, and aesthetic services
• Tech comfortable — able to learn EMR software, scheduling tools, and texting platforms

Strongly Preferred:

• Experience in a medical, medspa, dental, or wellness clinic setting
• Familiarity with cash-pay or elective healthcare services
• Comfortable representing a business at networking events or in the community
• Experience requesting and managing online reviews
• Spanish speaking is a plus

IS THIS YOU?

✓ This IS you if…

✓ An empty calendar slot bothers you the way it bothers the owner

✓ You’ve talked someone into something they almost talked themselves out of — and they thanked you for it

✓ You show up to a networking event and work the room

✓ You follow up three times before giving up — then follow up a fourth

✓ You take ownership without being asked

✓ You see part-time as a starting point, not a ceiling

✗ This is NOT you if…

✗ You need to be told what to do every day

✗ You’re uncomfortable talking about money or asking for a commitment

✗ You’re content to wait for the phone to ring instead of picking it up

✗ You’re looking for strictly part-time with no intention of growing

✗ You prefer administrative tasks over patient interaction

Pay: $20.00 - $22.00 per hour

Expected hours: 20.0 – 32.0 per week

Benefits:

• Employee discount

Application Question(s):

• Send your resume to info@yoursuperiorwellness.com with a short response — written or voice memo — answering this question:

“Tell us about a time you turned a hesitant customer or patient into a committed one. What did you say, and what was the outcome?”

Applications without a response to this question will not be considered.

Work Location: In person

Salary : $20 - $22