Patient Coordinator /Front Office -- Wellness Clinic Growth to Manager

ABOUT SUPERIOR HEALTH & WELLNESS

Superior Health & Wellness Clinic is a cash-pay medical and wellness clinic in Hartford County, Connecticut. We specialize in hormone therapy, medical weight loss, peptide therapy, IV hydration, sexual wellness, and advanced aesthetic treatments like Morpheus8. We are a growing, patient-first practice with a loyal base and an ambitious plan to expand. We are looking for someone who wants to be part of that growth — not just fill a seat.

THIS ROLE IS DIFFERENT

Our patients come to us during some of the most personal chapters of their lives — managing their hormones, reclaiming their confidence, feeling like themselves again. The person in this role is often the first voice they hear and the first face they see. That matters to us deeply. And beyond the warmth, this role is about growth.

You will own the patient pipeline from the first inquiry to the booked appointment. You will look at our calendar every morning and take it personally if there are empty slots. You will follow up relentlessly, represent us in the community, and help us become the most recognized wellness clinic in Hartford County.

WHAT YOU OWN

The Calendar

• Every empty slot is your problem to solve
• Proactively fill cancellations and gaps before the provider notices them
• Manage scheduling with urgency and precision
• Know the week ahead before it starts

The Pipeline

• Answer every inbound call and inquiry with warmth and energy
• Schedule discovery and consultation calls with the provider
• Follow up with every lead that has not converted — same day, next day, consistently
• Execute monthly outreach campaigns to existing and lapsed patients via text and email
• Update patient tracking systems daily — no lead goes untracked

The Close

• Join provider consultations at the payment stage
• Present packages confidently and collect payment
• Handle pricing questions without hesitation
• Turn "let me think about it" into "I'm ready to book"

The Reputation

• Actively request Google reviews from satisfied patients
• Represent Superior Health at local networking events
• Build referral relationships in the community
• Be the face patients remember and recommend to their friends

The Experience

• Welcome every patient warmly by name when they arrive, offer water, and ensure they feel comfortable and cared for from the moment they walk through the door
• Responsible for opening and closing the clinic on your scheduled days
• Maintain a pristine front desk and clinic environment that reflects the Superior Health brand
• Answer questions about services and treatments with confidence
• Make every patient feel like the most important person in the room

SCHEDULE

This role starts at approximately 20 hours per week during the training period through July and August, and grows to 32 hours per week at the end of August as you take on more responsibility. We are looking for someone who wants to grow their hours and their role with us over time.

WHAT YOU'LL EARN

We are a small, close-knit team. You will be valued here — not just as a performer but as a person. Base pay is $20 to $23 per hour depending on experience. But this role is built to reward performance. Here is how you earn above your base:

• Google review bonuses for every verified five-star review you generate
• Conversion incentives — bonuses for booked discovery calls and closed programs
• Performance bonuses tied to hitting monthly patient and revenue goals
• Employee pricing on all clinic services and treatments
• Compensation increases as you grow into the Assistant Office Manager role

WHAT WE'RE LOOKING FOR

Required

• 2 years in a sales, patient coordination, or high-touch customer-facing role
• Proven ability to convert inquiries into paying customers or patients
• Exceptional phone presence — warm, confident, and impossible to say no to
• Relentless follow-up discipline — you do not let leads go cold
• Self-starter who identifies problems and solves them without being asked
• Comfortable discussing health, wellness, and aesthetic services
• Tech comfortable — able to learn EMR software, scheduling tools, and texting platforms
• Reliable and punctual — in a small clinic, showing up matters more than anywhere else
• Able to travel occasionally for team conferences and training

Strongly Preferred

• Experience in a medical, medspa, dental, or wellness clinic setting
• Familiarity with cash-pay or elective healthcare services
• Comfortable representing a business at networking events or in the community
• Experience requesting and managing online reviews
• Spanish speaking is a plus

YOUR GROWTH PATH

We are not hiring for a permanent part-time role. We are hiring for the first key position on a growing team. The right person will start as our Patient Growth Coordinator, prove themselves over the first several months, grow into 32 hours, and step into an Assistant Office Manager role — helping lead the team, own the systems, and grow alongside the practice. If you want a place to plant roots and build a career, this is it.

BENEFITS

• Employee discount on all clinic services and treatments
• Performance bonuses
• Growth path to Assistant Office Manager

APPLICATION QUESTION (REQUIRED)

Tell us about a time you turned a hesitant customer or patient into a committed one. What did you say, and what was the outcome?