What are the responsibilities and job description for the Customer Business Manager / Relationship Manager / Account Manager position at Superior Foods International?
Superior Foods International (SFI) is a global importer, distributor, and manufacturer of frozen fruits, vegetables, and value-added meals. Over the past four decades, we have built a culture that is authentic, purpose driven, personal, and dynamic. Every employee has the opportunity to make a positive impact no matter their role. Our 75 employees (and growing) are some of the most passionate, talented, self-driven, empowered, and diverse people in the industry.
SFI is seeking a Customer Business Manager to join our Sales team in our Watsonville headquarters. The Customer Business Manager is responsible for managing every aspect of the customer relationship, which includes aspects of customer service, sales support, product development, project management, and logistics.
Key Responsibilities:
- Manage customer relationships and daily business needs via phone, email, and in-person meetings
- Work with Sales Lead to coordinate seasonal demand planning of core crops and create formal sales quotes for new and existing business
- Work with Logistics and Inventory teams to obtain freight quotes and warehouse rates
- Prepare and distribute weekly status reports and analyze changes to shipping schedules, impact to customer, and viable solutions to concerns
- Compile shipping priorities to ensure scheduling of highest priority loads; distribute Certificate of Analysis, packing lists, FDA proceeds, and quality paperwork for load deliveries
- Assist in annual rebooking of non-bid items, coordinating final quotes, and confirmation of business in conjunction with Sales Lead and Sales Executive
- Enter contracts, purchase orders, sales memos, transfers, credits, debits, and rebills into database and maintain updated online repository of pricing quotes and customer contracts
- Qualify in-bound leads from companies not currently sold; coordinate customer approval and supplier setup documents with Quality Assurance/Food Safety, Accounting, and Supply Management teams
- Work with Accounts Payable and Accounts Receivable to ensure accurate and timely payment of invoices and correction of short payments and overpayments
- Lead cross-departmental Opportunity Meetings to facilitate successful implementation of new brand launches, large new or recurring business bids, or new contract opportunities
- Create sales presentations for quarterly business reviews or customer visits
- Assist in coordination of trade shows, customer conferences, and expositions
Required Skills and Experience:
- 3 years' experience in customer service, sales support, logistics, hospitality, project management, or similar position; food industry experience a plus
- Excellent written and verbal communication and strong customer service skills
- Proficiency in Outlook, Excel, Word, and PowerPoint
- Skilled problem solver with ability to exercise good judgment with minimal work direction
- Proactive and self-driven with ability to work well independently or as part of a team
- Ability to multitask and work effectively with conflicting priorities and changing deadlines
- Highly organized with strong time management and prioritization skills
About Us:
Superior Foods is based in Watsonville, in the heart of the fertile central California coast. We are a global supplier of frozen fruits, vegetables, and frozen meals for the retail, industrial, club, and foodservice markets. Our supply base spans more than 25 countries and gives us the advantage of staggered growing seasons, geographical diversification, and access to reliable supply.
Our core values center around trust, transparency, and credibility, which have been instrumental to our success. Our company's purpose is to use business as a force for good and to significantly and sustainable improve the lives and well-being of the people within our communities. We are leaders in social responsibility, and we are dedicated to the reciprocal success of everyone we touch.
If you are a talented Customer Business Manager and embrace SFI's core values of trust, reliability, integrity, food safety, innovation, and community, we'd love to hear from you!
Key Words: Customer Service * Sales Support * Logistics * Project Management * Account Management * Relationship Management * Food Industry * Frozen Foods *