Service & Operations Coordinator

Job Summary

The Service & Ops Coordinator supports day-to-day service operations and small project execution within Superior Door. This role coordinates service calls, minor installations, and repair projects from scheduling through completion, ensuring work is delivered safely, on time, and to customer satisfaction.

This position is ideal for an organized, customer-focused professional looking to grow into operations or project management within the trades or construction services industry.

Service & Operations Coordination

• Schedule and coordinate service calls, repairs, and small installation projects
• Dispatch technicians efficiently based on priority, location, and availability
• Track service jobs from intake to completion
• Ensure technicians have required materials, tools, and job details
• Monitor workload and assist with daily route planning

Project Support

• Assist with planning and execution of small-to-medium projects (residential or light commercial)
• Track timelines, milestones, and job costs
• Communicate project updates internally and with customers
• Support material ordering and job preparation
• Document project details and closeout information

Customer Communication

• Serve as a point of contact for customers regarding scheduling, updates, and follow-ups
• Address basic service questions, concerns, and post-service feedback
• Ensure professional and consistent customer experience

Administrative & Reporting

• Maintain accurate job records, work orders, and service documentation
• Update job statuses in scheduling or service management software
• Track KPIs such as completion times, callbacks, and customer satisfaction
• Assist with invoicing support, warranty documentation, and service reports

Team & Safety Support

• Support technicians with job coordination and issue resolution
• Reinforce company safety standards and jobsite expectations
• Escalate complex issues to management as needed

Required Qualifications

• High school diploma or equivalent
• 1–3 years of experience in service coordination, operations, construction support, or project coordination
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Comfortable working in a fast-paced, hands-on service environment
• Proficient with basic computer systems (email, scheduling software, spreadsheets)

Preferred Qualifications

• Experience in garage doors, construction, home services, or trades
• Familiarity with dispatching or service management software, preferably Service Titan
• Basic understanding of project management concepts
• Customer service or call center experience
• Bilingual (English/Spanish) a plus

Key Competencies

• Attention to detail
• Problem-solving and adaptability
• Customer-first mindset
• Ability to prioritize multiple tasks
• Team collaboration and accountability

Physical & Work Environment

• Office and field coordination environment
• Occasional visits to jobsites
• May require flexible hours during peak service periods

Note: This role is performed in both office and active job-site environments. The position requires regular standing, walking, and job-site navigation in commercial and residential service settings. Work may involve exposure to noise, dust, moving equipment, and varying weather conditions during site visits. The position is full-time with variable hours based on service demands and may require extended hours, on-call escalation support, and occasional travel to job sites.