Program Manager

Salary: $68,640 - $71,560

Superior Communications is searching for an experienced Program Manager to join our team and continue our tradition of success. The ideal candidate will have a proven ability to implement and strategize program-level initiatives and create efficiencies. As a leader, you will have a strong talent for project coordination and delegation. This position will manage programs from end to end, including setup and termination.

You will be responsible for...

• Validate product information prior to customer impact, including compatibility, descriptions, features, benefits, instructions, pricing, etc.
• Identify and recommend program enhancement opportunities.
• Interface with product vendors as required to meet customer needs.
• Ensure balance and stability within your program, including management of all program-related non-conformance issues, customer experience issues, vendor-related issues, etc.
• Serve as the subject matter expert and single point of contact for all program elements.
• Manage the “lifecycle” of all products within your program.
• Manage multiple projects simultaneously.
• Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders.
• Monitor and track new launches for timely execution and delivery.
• Prepare and maintain status of all open projects, sharing with leadership on a regular basis.
• Plan and develop contingency plans for project risks.
• Build and sustain effective communication within cross-functional teams and the customer.
• Provide subject matter expertise to cross-functional teams and training if required.
• Manage customer portals to include but not limited to setup, chargeback tracking, training, etc.
• Follow ISO/TL9000 requirements as it pertains to position.
• Other duties as assigned.

You might be a great fit if...
Qualifications

• Quick learner, self-motivated, self-directed; able to work independently with minimal supervision
• Proficient in the Microsoft Office suite, and advanced Microsoft Excel skills
• Excellent written and oral communication skills; ability to communicate effectively with customers and internal departments.
• Experience in maintaining proprietary information

Required Education/ Experience

• Bachelor’s degree in marketing, management, or business, preferred
• Minimum 5 years of work-related experience
• Minimum 2 years of experience in program/product management, preferred

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

ADA - Superior Communications will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodation is available for qualified individuals with disabilities throughout the subsequent application process.

Physical Demands

This is largely a sedentary role; however, some light lifting is required. This would require the ability to lift 10 lb. box, open box, and bend or stand as necessary.

Position Type and Expected Hours of Work

This is a full-time, in-office position in Irwindale, CA. Normal business days are Monday through Friday. Work hours will be assigned in advance.

Travel

Very minimal travel is expected for this position.

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About Superior Communications
Superior Communications opened its newest distribution center outside Nashville, TN. The 130,000-square-foot facility supports customers throughout the country with a focus on those in the region. Superior is focused on helping our customers solve their go-to-market challenges through industry-leading services across the supply chain, from geographic location to value-added support in the retail stores.

We offer a great benefits package including Medical, Dental, Vision, Life, Disability, Paid Time Off, Holidays, and 401(k).

At Superior Communications we respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. We are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

For more information about Superior, visit www.superiorcommunications.com . About Us