What are the responsibilities and job description for the Customer Service Specialist (Full-Time, In-Office) position at Super Service Today?
About Us:
At Super Service Today, customer service isn’t just a department — it’s at the heart of everything we do. We believe every customer interaction should feel like 5-star service, even when the situation is challenging.
We’re looking for exceptional communicators who take pride in creating great customer experiences, solving problems, and going above and beyond.
If you’re driven, confident, and committed to delivering world-class service, we want to hear from you.
Position Overview:
This is a full-time, long-term, in-office position (40–50 hours per week). As a Customer Service Specialist, you will be the voice of Super Service Today. You’ll handle inbound calls, schedule service, resolve issues, and ensure our clients feel supported, respected, and understood.
We take customer service very seriously. We want people who thrive under pressure, stay cool when clients are stressed, and can turn even a tough call into a positive experience.
What We’re Looking For:
- Absolute Rock Stars on the phone – professional, confident, and quick on your feet.
- Strong multitaskers who can manage calls, scheduling, and client follow-up without missing a beat.
- Excellent written and verbal communication skills.
- Team players with a positive attitude who want to grow with us long-term.
- Detail-oriented, organized, and dependable — we rely on you to keep the customer experience seamless.
Bonus Points For:
- Prior experience in Plumbing/HVAC industry (you’ll “speak the language” faster).
- Experience with ServiceTitan or similar service management software.
Key Responsibilities:
- Answer inbound calls and provide outstanding customer service on every call.
- Schedule appointments quickly and accurately using ServiceTitan.
- Calmly handle upset customers and turn stressful situations into positive outcomes.
- Maintain accurate records of client communication.
- Communicate clearly with field technicians to ensure jobs are handled efficiently.
- Follow up with clients to ensure their expectations were exceeded.
What We Offer:
- Competitive pay with growth opportunities.
- Full-time hours: 40–50 per week.
- Medical, Dental, and Vision coverage.
- Paid vacation and paid holidays.
- Consistent Lead Flow
- A high-energy, no-drama workplace where customer service excellence is celebrated.
- Long-term career growth — we’re looking for people who want to stay and grow.
This Is NOT Just Another Job
We’re building a world-class customer service team. If you are passionate, relentless, and thrive on delivering amazing client experiences, we want you.
If you’re not a rockstar, this isn’t the role for you.
If you're a hardworking team player who enjoys staying busy and wants to be part of a growing home service company, we'd love to meet you!