What are the responsibilities and job description for the Automotive Service Writer/Advisor position at Super Service Automotive Inc.?
Service Advisor Job Summary
If you’re mechanically-minded with stellar customer service skills, this job is for you! Our automotive repair shop seeks an automotive service advisor who loves greeting customers, assessing customer needs and scheduling appointments for our service technicians. In this role, you’ll use your product knowledge as a service advisor and draft cost estimates, evaluate warranty protections, and coordinate necessary repairs. We are one of the largest independently owned shop in Delaware and are growing rapidly. If you’re confident you’re the one we need to fill this promising position, apply now!
Location
Middletown, DE
Service Advisor Responsibilities
- Review and verify all vehicle information including warranty protections and service contract coverage when developing cost estimates, work orders, and other paperwork related to necessary repairs
- Leverage automotive technology and product knowledge to clearly address customer needs and share the status of service appointments
- Schedule appointments for service technicians
- Resolve customer complaints and make follow-up calls to facilitate a positive service center experience
- Lead vehicle pick-up efforts by coordinating efforts with auto service porters and customers
- Manage all automotive paperwork, including repair orders, invoices, and maintenance records
Service Advisor Qualifications
- Have a high school diploma or GED equivalent
- General computer skills are mandatory. Ability to learn quickly
- Previous experience working as a service technician or in a service department a plus
- A valid, state-issued driver’s license and clean driving record is required
- Must have strong organizational, communications, and interpersonal skills
Service Advisor Compensation $35,000 starting salary based on experience
Job Types: Part-time, Full-time
Pay: From $35,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Life insurance
- Paid time off
Work Days:
- Monday to Friday
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $35,000