Director of Customer Support

Super Products LLC is currently accepting applications for a Director of Aftermarket Sales and Support at our Mukwonago, WI location. The Director of Aftermarket Sales & Support at Super Products leads a multi-functional team to drive exceptional customer satisfaction through after-sales services, including parts sales, field service, training, and technical support, while collaborating cross-functionally to enhance product quality, support systems, and revenue growth.

Super Products Offers

• Day 1 Medical, Dental and Vision Insurance
• 1st Shift Hours
• Profit Share
• Growing, successful company
• Plus a full, comprehensive benefit package including:
• Matching 401K
• Paid Holidays, Sick Time and Vacation
• Gym membership reimbursement
• Company paid life insurance, STD and LTD
• Educational assistance and dependent scholarship programs
• And more!
  

CHECK OUT OUR OPENINGS & APPLY TODAY!

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Super Products Company Video

Join the Super Team!

Super Products LLC, an Alamo Group Company, is a successful, growing manufacturing company with a new headquarters in Mukwonago, WI and nationwide rental store facilities. We have been designing and manufacturing high-quality vacuum truck equipment since 1973 that include the most innovative features available in the market.

We pride ourselves on creating a safe and healthy work environment where our employees can grow and prosper throughout their careers. We offer competitive wages and a customizable benefits package that begins on day one of employment. Take the next step in your career and join a winning team!

Position Summary

Are you a proven leader with a passion for heavy equipment, aftermarket sales, and driving customer success? Super Products, a market leader in industrial vacuum trucks, is seeking a Director of Aftermarket Sales & Support to lead our customer-facing teams and build a best-in-class support experience. This role is ideal for someone who combines mechanical/technical expertise with a strong background in aftermarket parts sales and support and a vision for growing e-commerce platforms.

What You’ll Do

• Lead and develop three customer support teams: aftermarket parts sales specialists, field service/training/demo personnel, and service desk technicians.
• Drive parts growth through both traditional channels and innovative e-commerce strategies.
• Manage and expand our aftermarket sales programs, including new product offerings and revenue growth initiatives.
• Oversee field demonstrations, training programs, and service support to ensure customers maximize their investment.
• Partner with engineering, manufacturing, rental, and sales teams to identify product improvements and deliver customer-focused solutions.
• Manage warranty administration with fairness, accuracy, and transparency.
• Strengthen customer relationships by visiting key accounts and ensuring we exceed expectations.
  
  
  

What You Bring

• Heavy equipment mechanical/technical expertise with the ability to troubleshoot, analyze, and translate product knowledge into customer solutions.
• A successful track record in aftermarket sales and customer support, including parts programs and service delivery.
• Experience in parts/e-commerce platforms and leveraging digital tools to grow revenue.
• Strong leadership skills: able to coach, mentor, and inspire teams to achieve results.
• Excellent communication skills, with the confidence to engage with customers, dealers, and executives alike.
• Data-driven problem-solving with the ability to identify trends and implement solutions.
• Bachelor’s degree in Business, Engineering, or related field; 5-10 years of proven success in a similar leadership role.
  
  
  

Why Join Us

At Super Products, you’ll have the opportunity to make a direct impact on customer satisfaction, revenue growth, and the future of aftermarket sales. We value technical know-how, customer-first leadership, and innovative thinkers who are ready to shape what exceptional support looks like in our industry.

Education And Experience

• Bachelor's Degree, Business, Engineering
• A high degree of mechanical/technical acumen
• Minimum of 5-10 years in a similar role with proven performance
• Proven career accomplishments
  
  
  

Working Conditions

• Position works in a general office environment 70% of the time
  
  
  

Relocation not available for this position.

EOE Minorities/Females/Protected Veterans/Disabled | Drug-Free Workplace

We are proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled