Night Auditor

Job Overview

Join our dynamic hospitality team as a Night Auditor, where you will play a vital role in ensuring seamless overnight operations and exceptional guest experiences. This energetic position combines the responsibilities of front desk duties, financial reconciliation, and security oversight, all while maintaining a welcoming environment for our guests. As a Night Auditor, you will be the key point of contact during the overnight shift, providing outstanding customer service and ensuring the safety and satisfaction of all visitors. Your expertise in hospitality management, multilingual communication skills, and familiarity with property management systems will drive the success of our hotel’s overnight operations.

Duties

• Greet and assist guests with check-in and check-out procedures efficiently and courteously during the night shift
• Manage reservations using hotel management software such as OPERA or similar property management systems (PMS)
• Conduct nightly audits to reconcile financial transactions, verify billing accuracy, and prepare reports for management review
• Handle guest inquiries, resolve issues promptly, and provide personalized guest services to enhance their stay
• Monitor security cameras, perform safety checks, and enforce hotel emergency procedures to ensure guest and staff safety
• Answer multiple-line phone systems with professional phone etiquette, directing calls appropriately and taking detailed messages when necessary
• Maintain accurate records of all overnight activities, incident reports, and shift logs to ensure smooth handovers

Experience

• Proven experience in hospitality management or front desk operations within a hotel or resort environment
• Familiarity with hotel reservation systems such as OPERA or other property management systems (PMS) is highly preferred
• Strong customer service skills with an ability to problem-solve quickly and effectively in a fast-paced setting
• Multilingual or bilingual abilities are advantageous for communicating with diverse guests
• Knowledge of hotel emergency procedures, guest relations strategies, and multi-line phone systems is essential
• Previous night audit experience or resort experience is a plus but not mandatory; training will be provided for the right candidate
• Excellent communication skills with a professional phone etiquette mindset

Join us in delivering memorable guest experiences while ensuring operational excellence during the overnight hours. We value energetic individuals who thrive in hospitality environments and are committed to creating welcoming spaces for every guest. All roles are paid positions that contribute directly to our mission of providing exceptional service around the clock.

Pay: $11.00 - $12.00 per hour

Work Location: In person

Benefits:

Salary : $11 - $12