In-House Hotel Property Manager

Job Overview

We are seeking a dynamic and dedicated In-House Hotel Property Manager to oversee the daily operations and management of our hotel properties. This role is vital in ensuring exceptional guest experiences, maintaining property standards, and optimizing operational efficiency. The ideal candidate will possess strong leadership skills, extensive property management experience, and a passion for delivering outstanding customer service. As the in-house manager, you will be responsible for coordinating maintenance, managing leasing activities, ensuring compliance with legal and regulatory requirements, and fostering a positive environment for both guests and staff. This position offers an exciting opportunity to lead a team, implement strategic initiatives, and contribute to the overall success of our hotel portfolio.

Responsibilities

• Oversee all aspects of property operations, including leasing, maintenance, guest relations, and administrative functions.
• Manage lease or rental agreement processes, ensuring accuracy and compliance with applicable laws such as landlord-tenant law and Fair Housing regulations.
• Utilize property management tools like Yardi and OneSite to track occupancy, rent collections, maintenance requests, and financial data.
• Coordinate property maintenance and facilities management to ensure safety standards and property appearance are maintained at the highest level.
• Handle client communication with guests, vendors, contractors, and team members through professional phone etiquette and effective customer relationship management.
• Monitor budgets, control expenses, and identify opportunities for upselling additional services or amenities to enhance revenue.
• Lead a team of staff members by providing training, supervision, conflict management, and performance feedback to foster a motivated work environment.
• Ensure compliance with legal administrative procedures related to Section 8 housing programs, LIHTC (Low-Income Housing Tax Credit), and other relevant regulations.
• Conduct regular inspections using CMMS (Computerized Maintenance Management System) tools to identify issues proactively.
• Maintain accurate records through data entry, filing systems, and detailed documentation of contracts, leases, incident reports, and other essential files.

Qualifications

• Proven experience in property management or real estate administrative roles within hotel or multifamily housing environments.
• Strong knowledge of landlord-tenant law, Fair Housing regulations, Section 8 housing programs, LIHTC compliance, and related legal frameworks.
• Proficiency with property management software such as Yardi, OneSite, Office Suite (Microsoft Office), and property management tools like CMMS.
• Demonstrated ability in team management with excellent leadership skills; experience in conflict resolution is highly valued.
• Exceptional customer service skills with a focus on client communication and satisfaction.
• Experience in lease or rental agreement management along with negotiation skills for contracts and vendor relationships.
• Ability to manage budgets effectively while identifying opportunities for upselling services or amenities.
• Strong organizational skills including data entry accuracy, filing efficiency, and attention to detail in recordkeeping.
• Excellent phone etiquette combined with professional demeanor when interacting with guests and stakeholders.
• Knowledge of property maintenance processes including facilities management practices; familiarity with real estate administrative procedures is preferred.

Join us as an In-House Hotel Property Manager if you’re passionate about leading teams, elevating guest experiences through exceptional service delivery, and managing properties with precision! We’re committed to supporting your growth through comprehensive training opportunities while fostering a vibrant work environment dedicated to excellence in hospitality management.

Work Location: In person