What are the responsibilities and job description for the Hotel Front Desk Agent position at Super 8 by Wyndham Heyburn/Burley Area?
Do you enjoy serving others and creating positive experiences? Super 8 Burley is looking for a Front Desk Agent to join our guest services team. In this role, you will welcome guests, manage their reservations and account information, and make sure they have everything they need for a comfortable stay.
This position is ideal for someone who thrives in a fast-paced environment and is looking for growth opportunities with flexible hours. Apply today and become part of our team at Super 8 Burley.
Compensation:$12 - $14 hourly
Responsibilities:
- Welcome, register, check in, and check out guests, provide room keys and numbers, and record payment information
- Handle guest questions, special requests, and concerns in a professional and timely manner
- Manage incoming calls and process reservations made online, over the phone, or in person
- Provide accurate information about room rates, availability, amenities, and rewards programs
- Ensure all guest account information is accurate and up to date
- Coordinate with housekeeping staff to confirm rooms are ready for arriving guests
Qualifications:
- Comfortable handling phone calls and resolving guest concerns in a professional manner
- Strong time management, organizational, customer service, and interpersonal skills
- 1 year of hotel or related experience preferred
- High school diploma, GED, or equivalent required
- Previous experience or working knowledge of Microsoft Office and reservation systems is preferred
About Company
Super 8 by Wyndham Burley is conveniently located off I-84 in Burley, Idaho.
The community offers year-round events and activities that are both family-friendly and locally driven, making guests feel right at home.
As part of the Wyndham Hotels, our hotel is committed to providing exceptional guest experiences through clean rooms and a reliable reputation. At Super 8 by Wyndham Burley, we believe that when you take care of your team, they will take care of your guests. In this close-knit community, our success is built on the support and relationships we continue to grow.
Structure Hospitality is a Utah-based hotel management company that prioritizes people and culture, driven by a passion for service above self and guest satisfaction.
Salary : $12 - $14