What are the responsibilities and job description for the Front Desk Agent position at Super 8 Alexandria?
Job Overview
Are you a people person who can handle a ringing phone, a guest standing in front of you, and three things happening at once without losing your smile? You might be exactly who we’re looking for!
Super 8 by Wyndham Alexandria is looking for a friendly, dependable Front Desk Guest Service Representative to join our team. You’ll be the face of our hotel, welcoming guests, helping solve problems, answering questions, and making sure every guest feels taken care of from check-in to check-out.
We’re looking for someone with a great attitude, solid common sense, and the ability to work both independently and as part of a team. This position includes a mix of 7 AM–3 PM and 3 PM–11 PM shifts, with availability needed at least every other weekend plus 1–2 weekdays each week.
If you like people, can think on your feet, and understand that great customer service sometimes means going the extra mile, you’ll fit right in here!
Duties
- Welcome guests with a friendly attitude and provide a smooth check-in and check-out experience
- Answer phones, make reservations, and assist guests with questions and requests
- Process payments accurately and maintain guest accounts
- Handle guest concerns professionally and know when to ask for management assistance
- Keep the front desk, lobby, and common areas clean, organized, and guest-ready
- Prepare, stock, monitor, and clean up the breakfast area during morning shifts
- Keep coffee fresh and breakfast items stocked throughout service
- Wash, dry, fold, and organize hotel laundry as needed throughout your shift
- Help keep laundry moving—everyone pitches in here!
- Communicate maintenance, housekeeping, and guest concerns to the appropriate team members
- Complete shift checklists and assigned daily tasks
- Monitor the property and help maintain a safe, welcoming environment for our guests
- Assist with light cleaning and other hotel tasks when needed
- Stay productive during slower periods—there is always something that can be cleaned, stocked, folded, or organized!
- Work together with housekeeping and management to keep the entire hotel running smoothly
- Most importantly: take care of our guests and help make their stay a great one!
Experience
- Previous hotel, front desk, retail, restaurant, or customer service experience is a plus—but not required
- Comfortable working with computers and able to learn new systems quickly
- Strong communication and people skills
- Friendly, professional, and comfortable talking with all kinds of people
- Able to multitask, prioritize, and keep your cool when things get busy
- Dependable and able to work independently without constant supervision
- Willing to jump in wherever needed—this is a team environment, not a “that’s not my job” environment
- Able to handle guest concerns with patience, good judgment, and professionalism
- Comfortable standing, walking, bending, and helping with laundry and light cleaning throughout the shift
- Must be available for a combination of 7 AM–3 PM and 3 PM–11 PM shifts
- Must be available at least every other weekend and 1–2 weekdays per week
- Most importantly: bring a great attitude, strong work ethic, and genuine desire to take care of people—we can teach the rest!
Sound like your kind of place? Apply! Worst case, we have a great conversation. Best case, you find your new work family, and we find the teammate we’ve been looking for.
Pay: $16.00 per hour
Expected hours: 16.0 – 32.0 per week
Benefits:
- Flexible schedule
Work Location: In person
Benefits:
Employee Discounts, Job Training, Reduced or Flexible HoursSalary : $16