What are the responsibilities and job description for the E-Commerce Customer Support position at Suparnix Technologies?
This position offers a retention bonus after 6, 12, and 24 months of employment.
This position offers pay increases based on 6, 12, and 24 months of employment.
IDEAL CANDIDATES SHOULD HAVE:
· Knowledge of agriculture, turf (mowers) and utility vehicles
· Prior work experience in Agriculture or Technology dealer channels
· Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
· Call Center experience
· 6 months experience with customer service / support experience
· Efficient researching / troubleshooting skills
· Excellent written and verbal communication skills
· Speak with confidence
· Proficiency with Microsoft Office products
· Willingness to work occasional overtime and holidays
· Solid work history and proven dependability
· Reliable at home internet and a distraction free workplace
PRIMARY RESPONSIBILITIES & DUTIES:
· Take inbound calls and occasional emails from Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on e-commerce.
· Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings.
· Document every interaction effectively in our internal case management system
· Approximately 15-20 calls/day
Three shifts available that rotate within the 11-hour operation:
· 7:00am - 3:30pm
· 8:00am - 4:30pm
· 9:30am - 6:00pm
· Candidate must be available to work any 8-hour shift within the 7am-6pm support window.
SPECIAL CONSIDERATIONS:
· Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
· Takes approximately 3-4 months from start date to reach full productivity.
· Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a full-time employee.
Job Types: Full-time, Contract
Pay: $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
- Please confirm your email address and contact number?
Education:
- Bachelor's (Preferred)
Experience:
- Agriculture or Construction support service: 1 year (Preferred)
- E-commerce: 1 year (Preferred)
- Customer support: 3 years (Required)
Work Location: In person
Salary : $19