What are the responsibilities and job description for the Scheduling/Patient Access Office Manager position at SUNY Upstate Medical University?
Job Summary:
The Scheduling/Patient Access Office Manager is responsible for managing the front desk operations, patient scheduling and call center operations as well as associated staff of a busy Physical Medicine & Rehabilitation office. Responsibilities include reporting, quality improvement, auditing, training, coaching, annual performance evaluations, managing issues and facilitating time and attendance. Management/oversight of multiple outpatient sites and associated call center. This position will also be responsible for all registration related, co-pay related tasks. Management of acute care scheduling, inpatient rehabilitation scheduling, check in and registration of patients and facilitate open lines of communication with staff, business manager, director, PM&R leadership team, patients and family. This position must maintain reporting related to scheduling, call volumes and statistics, co-pays, templates and other related functions.
Minimum Qualifications:
Bachelor's degree and 3 years of related experience or Associate's degree and 5 years of related experience required.
Preferred Qualifications:
Work Days:
M-F Days
Message to Applicants:
Recruitment Office: Human Resources
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.
