What are the responsibilities and job description for the Specialty Pharmacy Patient Care Coordinator position at SUNY Upstate Medical University and Careers?
- Syracuse
- Management & Professional
- Full-time
- Opening on: Nov 21 2025
- Pharmacy-Retail
- State of New York
- TH Staff Assistant 1, NSSL2
- 87514
- UUP (State University Professional Services Unit)
Job Summary:
Responsible for the overall coordination and processing of patient medication orders for the Medication Adherence Program. This shall include: new order deliveries, refill orders, new patient on-boarding, and medication adherence tracking. Patient Care Coordinators work with providers to address clinical documentation, while improving the pharmaceutical care and medication compliance of patients. Communicates with Medication Adherence Program and documents the calls in EMR system. Create SOPs and train new call center employees. Patient Care Coordinator may rotate through their assigned clinic based on operational need.
Minimum Qualifications:
Five (5) years of medical or pharmacy related experience required. Will also consider candidates with an Associate's Degree in a science or health related field and three (3) years of medical or pharmacy related experience OR Bachelors Degree in a science or health related field and one (1) year of medical or pharmacy related experience. Excellent written/oral communication, interpersonal, organizational, conflict resolution, and computer skills required. Ability to work independently.
Preferred Qualifications:
Specialty Pharmacy Experience, National Pharmacy Technician Certification; NYS Licensed LPN; and/or Medical Assistant Certification preferred.
Work Days:
Rotating schedule between 8am-6pm. Weekends and holidays based on operational need.
Message to Applicants:
Recruitment Office: Human Resources
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.