What are the responsibilities and job description for the Outpatient Administrative Specialist - Emergency Department position at SUNY Upstate Medical University and Careers?
- Syracuse
- Administrative, Secretarial & Clerical
- Full-time
- Opening on: Nov 12 2025
- Patient Access-Emergency Dept
- State of New York
- TH Staff Assistant 2, NSSL1
- 84319
- UUP (State University Professional Services Unit)
Job Summary:
Working in one of three emergency department locations (University Hospital adult and pediatric and Community) to ensure smooth patient flow and prompt registration. Interview emergency room patients through a bedside registration process to obtain demographic and financial information. Assist with patient registration, copay collections, financial counseling, work queue monitoring, and quality review and support. OAS will act as liaison between the Emergency Department registration group with other internal departments.
Minimum Qualifications:
Associates degree and two (2) years of related patient financial/insurances services experience in healthcare related setting or equivalent combination of education and experience required. Working knowledge of medical terminology, medical billing/insurance requirements, familiarity with medical coding, and excellent written/oral communication skills required. Certified Health Access Associate (CHAA) required**
**Candidates who do not currently possess CHAA will be required to obtain certification within 2 years of appointment.
Preferred Qualifications:
Excellent customer service skills and the ability to work with diverse patient populations in a stressful environment, and efficient keyboarding skills necessary. Prior leadership experience preferred.
Work Days:
Days, Evenings, Nights and Weekends
Message to Applicants:
Accepting applications for current and future openings in the emergency department. Full time opportunities available.
Recruitment Office: Human Resources
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.