What are the responsibilities and job description for the ITEC Executive Director position at SUNY Buffalo State?
Position Information
About Buffalo State
Buffalo State is one of the largest comprehensive schools in the State University of New York system. As a civically minded, urban-engaged campus community located in the city’s cultural corridor, Buffalo State prides itself as having smaller learning environments coupled with larger university opportunities. Boasting a diverse and inclusive campus, Buffalo State is committed to the intellectual, personal, and professional growth of its students, faculty, staff, and alumni. The school’s mission is to deliver a broad array of high-quality and distinctive academic programs infused with diversity, creativity, and hands-on learning opportunities for hardworking students who seek a personalized and affordable education that engages their minds and advances their careers. Buffalo State is dedicated to excellence in teaching, research, service, scholarship, creative activity, and cultural enrichment. With degree programs in education, the arts, science, arts and humanities, and professional studies, each year over 6,000 students choose Buffalo State. Buffalo State welcomes applicants who are committed to helping us fulfill our mission.
Faculty/Professional
Professional
Department
Finance and Management Office
Local Title
ITEC Executive Director
Budget Title
Director
Rank
MP-3
Line Number
TBD
Salary Range
competitive
FTE
Full-Time
Bargaining Unit
M/C
PRODiG Position
No
Executive Position
Yes
FLSA
Exempt
Department Website
https://www.itec.suny.edu/
Brief Job Description
The ITEC Executive Director provides leadership and operational oversight for the SUNY Information Technology Exchange Center (ITEC), a shared services organization consisting of ~75 employees delivering secure, stable, and cost-effective technology services to SUNY campuses and University-wide programs. Established in 1988, ITEC provides enterprise hosting, managed services, academic software licensing, security services, and Tier III data center operations in Buffalo and Albany. ITEC supports more than 50 member campuses and plays a central role in SUNY’s shared services and enterprise technology ecosystem.
The Executive Director manages the ITEC program, including governance, service delivery, operations, staffing, budgeting, and execution of the ITEC roadmap. The role ensures that ITEC services and investments align with SUNY enterprise and campus priorities through structured governance and regular reporting. The Executive Director also serves as a senior advisor to the SUNY CIO on enterprise technology considerations surfaced through ITEC operations and shared services delivery.
This position will report to the SUNY Chief Information Officer. Duties and responsibilities will include
The Executive Director manages the ITEC program, including governance, service delivery, operations, staffing, budgeting, and execution of the ITEC roadmap. The role ensures that ITEC services and investments align with SUNY enterprise and campus priorities through structured governance and regular reporting. The Executive Director also serves as a senior advisor to the SUNY CIO on enterprise technology considerations surfaced through ITEC operations and shared services delivery.
This position will report to the SUNY Chief Information Officer. Duties and responsibilities will include
- Provides strategic oversight of the ITEC program, including governance, service delivery, operations, staffing, budgeting, and execution of the ITEC roadmap.
- Oversees shared infrastructure, cloud, platform, and security services provided by ITEC to SUNY campuses, ensuring reliability, performance, and continuous improvement.
- Ensures alignment between ITEC program direction and SUNY enterprise strategy through structured governance, roadmap reviews, and regular reporting of performance, risks, and investment needs.
- Provides operational and programmatic leadership to ITEC technical and administrative teams, including resource allocation, service development, procurement, vendor management, and policy implementation.
- Approves operational standards, runbooks, and routine service changes; recommends major service/investment changes for approval through ITEC governance and SUNY enterprise processes.
- Oversees disaster recovery and business continuity planning for ITEC services and facilities, including periodic testing and remediation planning.
- Serves as a senior advisor to the SUNY CIO on enterprise technology considerations identified through ITEC operations and shared services delivery.
- Supports feasibility assessments and selection processes for services, software, and hardware used within the ITEC program; establishes priorities and schedules for ITEC initiatives.
- Ensures compliance with SUNY policies, including SUNY 6900, and applicable New York State laws, regulations, and security standards.
- Oversees operational execution by ITEC technical teams, including incident response, service reliability, and infrastructure maintenance.
- Develops and implements administrative and operational policies supporting effective, secure, and compliant ITEC operations, including leadership development, succession planning, and performance management for managers and program leads within ITEC
- Represents ITEC within SUNY governance bodies, committees, and collaborative initiatives.
Special Notes: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that Buffalo State University is not an E-Verify employer.
Required Qualifications
Required
- Bachelor’s degree and 10 years of progressively responsible IT leadership experience, including 5 years leading multidisciplinary technical teams.
- Significant experience implementing, supporting, or operating an Enterprise Information System (e.g., SIS/ERP/HRIS/Finance) in a complex, multi-stakeholder environment.
- Demonstrated success leading or maturing IT operations, shared services programs, or enterprise technology environments.
- Experience negotiating major enterprise technology contracts and managing vendor relationships.
- Substantial experience collaborating within a multi-institution environment similar to SUNY.
- Experience with IT Service Management (ITIL) practices and service delivery frameworks.
- Experience overseeing information security, compliance, and risk management functions.
- Experience delivering or consuming shared services within a multi-stakeholder environment.
- Strong leadership, communication, interpersonal, and organizational skills.
Preferred Qualifications
- Experience working within a multi-campus governance structure.
- Experience supporting academic and administrative applications of technology in higher education.
- Significant experience implementing, supporting, or operating a Higher Education Student Information System, preferably Banner.
- Experience with IT procurement and large-scale technology acquisition processes.
- Experience presenting to large or diverse audiences, including governance bodies.
- Substantial experience within the SUNY system.
- ITIL certification.
- Experience with cloud computing platforms and hybrid infrastructure environments.
- Project management experience.
- Networking or infrastructure engineering experience.
Anticipated Date of Hire
12/01/2026
Priority Review Date
Application Deadline Date
Open Until Filled
Yes
Special Instructions to Applicant
Contact Person
Contact Email
Contact Fax
Quick Link for Direct Access to Posting
https://jobs.buffalostate.edu/postings/8528
Equal Employment Opportunity/Affirmative Action Employer
Buffalo State is an affirmative action/equal opportunity institution that subscribes to all federal, state, and SUNY legal requirements and does not discriminate against applicants, students, or employees on the basis of race, sex, ethnicity, national origin, sexual orientation, religion, age, disability, or marital or veteran status (Nondiscrimination Notice). Any violation of this policy should be reported to the Institutional Equity, Diversity, and Inclusion Office, Cleveland Hall 204, (716) 878-6210. Buffalo State is a VEVRAA Federal Contractor. If you have any questions, please contact Jamie Warnes at warnesje@buffalostate.edu or call (716) 878-3042.
Background Investigation Statement
All applicants are subject to a pre-employment background investigation. Our Pre-Employment Background Screening Policy is available at http://hr.buffalostate.edu/pre-employment-background-screening.
Clery Statement
Applicants interested in positions may access the Annual Security Report (ASR) for SUNY Buffalo State at http://police.buffalostate.edu. The ASR contains information on campus security policies and certain campus crime statistics. Crime statistics are reported in accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. Applicants may request a hard copy of the ASR by contacting the SUNY Buffalo State University Police Department at (716) 878-6333.
Benefits:
Health Insurance, Dental Insurance, Retirement PlanSalary : $78,942 - $134,900