Information Technology Support - Hardware Instructor (Noncredit)

Broad Function

The Continuing Education & Workforce Innovation Department is seeking a knowledgeable and student-focused Noncredit Information Technology Support Instructor (Hardware Focus) to deliver high-quality workforce training in PC hardware installation, maintenance, troubleshooting, and repair.

This position supports short-term, career-focused programs designed to prepare students for entry-level employment in IT support, help desk services, computer repair, and technical support roles. The course aligns with foundational A hardware competencies and emphasizes hands-on application of hardware diagnostics and operating system installation.

The ideal candidate will bring strong industry experience in computer hardware support, a commitment to adult learners, and the ability to translate technical concepts into applied lab instruction aligned with current industry standards.

This is a part-time, non-benefited instructional position reporting to the Director of Continuing Education & Workforce Innovation or designee.

Major Responsibilities

• Deliver in-person noncredit Information Technology Support courses with a focus on PC hardware fundamentals.
• Teach core competencies in computer hardware and technical support, including:
  • Overview and evolution of personal computing
  • Numbering systems (decimal, binary, hexadecimal) and basic data representation
  • PC hardware components and system architecture
  • Form factors and power supplies
  • Processors and chipsets
  • Motherboards
  • Memory installation and upgrades
  • Hard drives and storage technologies
  • Input/output (I/O) devices and peripheral installation
  • Multimedia devices and mass storage
  • Printer installation and support
  • Operating system installation and configuration
  • PCs in networked environments
  • Professional standards for PC technicians
  • Troubleshooting methodologies and diagnostic tools
• Provide hands-on instruction in lab settings, including system assembly, component replacement, operating system installation, and hardware troubleshooting.
• Ensure compliance with safety standards and best practices when servicing computer equipment.
• Develop and update lesson plans, lab exercises, and instructional materials aligned with workforce needs and entry-level IT support competencies.
• Assess student performance through practical labs, troubleshooting demonstrations, quizzes, and written assessments.
• Maintain accurate attendance, grading, and course documentation in accordance with Continuing Education policies.
• Guide students in preparation for entry-level IT roles and industry-recognized certifications such as CompTIA A (Hardware).
• Collaborate with Continuing Education staff to ensure alignment between noncredit IT offerings and credit-bearing CIS pathways when appropriate.
• Maintain lab equipment, hardware inventory, and software images in coordination with program staff.

Required Skills

• Associate degree in Information Technology, Computer Science, Computer Information Systems, or related field; or equivalent industry experience.
• Minimum of three (3) years of professional experience in IT support, computer repair, help desk, or related technical field.
• Demonstrated expertise in PC hardware installation, troubleshooting, and operating system support.
• Strong communication and interpersonal skills.
• Commitment to workforce development and adult learner success.

Educational Requirements

• CompTIA A certification (or comparable industry certification).
• Prior teaching or technical training experience (college, technical school, apprenticeship, or corporate training).
• Experience supporting Windows operating systems in professional environments.
• Experience working in workforce development or adult education settings.
• Bachelor’s degree in a related field.

Courses are typically offered evenings and/or weekends to accommodate working adults. Schedule will vary based on enrollment and program needs. The course may be delivered in multi-week evening sessions or intensive bootcamp format depending on workforce demand.

Interested candidates should submit:

• A cover letter outlining industry and teaching experience
• A current resume
• Copies of relevant certifications

Interested candidates should submit their application documents directly to the Director of Continuing Education and Workforce Innovation, Susan Wynkoop at corlews@sunyacc.edu. Applications will be reviewed on a rolling basis until the position is filled.

Compensation is competitive and commensurate with experience. This is a part-time, non-benefited instructional position within Continuing Education & Workforce Innovation.