What are the responsibilities and job description for the General Manager Hotel position at Sunway Hospitality?
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Overview
We are seeking a dynamic and experienced General Manager Hotel to lead our hospitality team and oversee all aspects of hotel operations. This pivotal role requires a passionate leader who can drive excellence in guest services, manage financial and operational performance, and foster a welcoming environment for guests and staff alike. As the face of the hotel, you will ensure that every guest experience exceeds expectations while maintaining the highest standards of hospitality management. Your energetic leadership will inspire teams, optimize revenue streams, and uphold our commitment to exceptional service.
Responsibilities
- Oversee daily hotel operations, including front desk management, housekeeping, food and beverage services, and maintenance to ensure smooth functioning.
- Lead and supervise hospitality teams, fostering a positive work environment that encourages teamwork, accountability, and professional growth.
- Manage hotel budgets, including revenue management, expense control, and financial operations to maximize profitability.
- Implement and uphold hotel guest service standards to deliver outstanding guest experiences that promote loyalty and positive reviews.
- Utilize property management systems (PMS) and hospitality reservation systems to optimize booking processes, monitor occupancy rates, and improve operational efficiency.
- Coordinate human resources activities such as hiring, training, performance evaluations, and ensuring compliance with employment laws.
- Develop strategies for revenue enhancement through marketing initiatives, pricing strategies, and special promotions while managing hospitality operations budgets effectively.
- Maintain high standards for customer service by overseeing guest relations, handling complaints professionally, and ensuring staff deliver exceptional service at all touchpoints.
- Conduct regular inspections of the property to ensure cleanliness, safety standards, and maintenance are upheld to provide a welcoming environment.
- Lead night audit procedures to reconcile daily financial transactions accurately while ensuring compliance with company policies.
Requirements
- Proven experience in hotel management or hospitality management with supervisory responsibilities in a fast-paced environment.
- Strong leadership skills with the ability to manage diverse teams across multiple departments.
- Excellent managerial communication skills to coordinate with staff, vendors, and guests effectively.
- Bilingual or multilingual abilities are highly desirable to serve diverse clientele better.
- Deep understanding of revenue management techniques and experience managing hospitality operations budgets.
- Proficiency with property management systems (PMS), hospitality reservation systems, and multi-line phone systems with excellent phone etiquette.
- Knowledge of hotel guest service standards, customer service excellence, and guest relations strategies.
- Ability to oversee front desk operations including managing multi-line phone systems and night audit procedures.
- Strong organizational skills with attention to detail in financial management including budgeting and human resources functions.
- Passion for delivering exceptional guest experiences combined with a proactive approach to problem-solving in hospitality settings.
Join us as our General Manager Hotel — where your leadership transforms ordinary stays into extraordinary experiences!
Pay: $66,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $66,000 - $70,000