Security Account Manager

Sunstates Security has an immediate opening for a talented and motivated Account Manager based in Spartanburg, SC. This position is responsible for the overall management of a security program supporting a large-scale, high-security operational environment. The Security Account Manager leads day-to-day operations,supervises personnel, and ensures services are delivered in a consistent and reliable manner. he role requires strong leadership, organization, and decision-making while maintaining control of the operation as conditions change over time.

This position offers an annual salary of $80,000 - plus industry-leading benefits, including medical, dental, vision and life insurance, 401(k), PTO, tuition assistance, and more.

Overall Responsibilities:

• Oversees daily security operations across all assigned posts and shifts, including access control, patrol activity, delivery coordination, and general site coverage.
• Ensures that staffing levels are maintained, schedules are accurate, and operational expectations are consistently reinforced.
• Responds to site issues in real time and ensure qualified support is always in place.
• Leads a structured team that includes an Assistant Account Manager, along with field supervision and shift-level leadership.
• Supports day-to-day execution and helps maintain consistency across all shifts.
• Serves as the primary point of contact for the client and is responsible for maintaining a high level of service.
• Regular communication is expected to address concerns, provide updates, and ensure the security program continues to meet expectations.
• Ensures that all personnel are properly trained and remain compliant with company and site expectations.
• As the program develops, a dedicated training function will support structured training and drill activity.
• Ensures this program remains consistent across all shifts.
• Responsible for scheduling, payroll coordination, and general administrative oversight.
• Account inspections, quality checks, and performance tracking tools are used to maintain standards and identify areas for improvement.
• Responsible for maintaining the account within budget and service expectations, including monitoring overtime and turnover.
• When deficiencies are identified, action plans are implemented to correct them.

Qualifications and Experience:

• A minimum of 5–8 years of security experience is preferred, with at least 3 years in a leadership or management role.
• Experience in high-security or critical infrastructure environments is strongly preferred, particularly in large-scale or hyperscale operations.
• Working knowledge or exposure to security and compliance frameworks such as ISO 27001, SOC 2, NERC, or similar standards is highly valued.
• Experience operating in environments with compliance requirements, such as BIS or similar regulatory frameworks, is preferred.
• Background in construction environments, power generation/distribution, cooling systems, or other infrastructure-heavy operations is strongly preferred.
• Strong communication, leadership, and organizational skills are required, along with the ability to operate in a fast-paced and evolving environment.